Barnes & Noble @ VCU

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About

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Address: 1111 W Broad St, Richmond, VA 23284, USA

Phone: (804) 828-1678

Website

State: Virginia

City: Richmond

Zip Code: 23284

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 4:00 PM

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Reviews

Kind staff but they tried to sell this textbook to me for a ton of money, but when I went to price match the book I found it on a B&N Website for $30 less!  We're broke college kids!  What are they trying to do to us??  Also, one time I returned apparel and got 70 dollars on a gift card and a receipt for the gift card.  When I tried to use it for an online order to ship it as a gift I entered the gift card no. as well as my debit card info to pay the difference which would have been $5.00 out of roughly $55.00 as I had already used roughly $20 dollars at another time.  When I placed my order it told me that it was confirmed, so I tossed the gift card, but days later, I looked at my account and realized the whole order was charged to my debit card, but B&N never notified me, so when I called the store, they told me that even with a receipt for the gift card, there was nothing they could do.  So $50 down the drain....

 8 years ago (08-12-2017)

I went in to buy a crappy $14 mouse . When I checked out , cashier woman student didn't know difference between$4 to $1 in change!!! And they couldn't even open the register without another sale.  AND the manager wasn't even in the building to override the system !!! So I had to buy cheapest object which was around $2 or wait 30+ mins for manager ! So  I spent  entire $20 with tax for a mouse a tic taxs .  Hate this store.  They gave me the wrong amount of change and didn't even try to fix the problem.  Never shopping here again. They should be ashamed in customer service and reliability. They represent VCU which reflects campus overall

 8 years ago (22-09-2017)

All the textbooks at Barnes and Noble are overpriced (Bookholder and Virginia Book Company are better bets) and when you order a used textbook for say, $60, if they don't actually have one, they'll just send you a new copy and charge you 100+ depending on the book. They do seem to have a decent selection of books, some art supplies, and VCU merch, but all of these can be found cheaper at a different store within walking distance.

 8 years ago (27-08-2017)

Pricey, but clean and organized. Customer service is adequate. Lots of apparel to choose from. 

 8 years ago (06-09-2017)

Harry, Assistant GM is AWESOME and his staff.

 7 years ago (02-02-2018)

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