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Bassett Home Furnishings

  1. Pennsylvania
  2. Bethlehem Furniture Store

Reviews, get directions and contact details for Bassett Home Furnishings

Address: 578 Bethlehem Pike, Colmar, PA 18915, USA
Phone: (215) 996-1550
State: Pennsylvania
Zip Code: 18915


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Reviews
Great furniture, American made which is always a plus. Had some issues with furniture we purchased. They correcting the problems, but it had taken several tries.
9 years ago (24-02-2017)
"The entire experience of purchasing through delivery was excellent. I do want to especially compliment the delivery guys. They were great and very professional with attention to every detail of carrying in the furniture, unwrapping and setting it up."
9 years ago (11-08-2016)
Pros: good quality furniture and really friendly and accommodating delivery team Cons: a little over priced in my opinion and the employee in the store that I dealt with was not the best. To elaborate, I was guaranteed that our furniture would be delivered within 30 days and the woman who helped us stressed that on average furniture was delivered in 10 days. About 2 and a half weeks went by and she hadn't done anything she said would happen (following up, delivering team contacting us, etc.) so I reached out in which she said our nightstands had been back ordered. I understand that this is out of her control but she didn't even inform me. I then asked if the rest of our furniture could be delivered now since it was ready and she said no and that was not how their policy worked. She said our furniture would be delivered on 2/4 which was exactly 30 days from our order date. The delivery team contacted me the morning of 2/4 and had no availability to deliver the rest of that week which I understood. However, I was unhappy with the store that had guaranteed the 30 day delivery or less. It took 35 days to get our furniture delivered. Being unhappy, I contacted the woman who had helped us in the store saying that I didn't think it was right I pay the delivery fee since it was outside the 30 day guarantee I was given and she has yet to get back to me almost a week later. Normally I try to be understanding and lenient about things and rarely write reviews of any kind but paying this kind of money for furniture and not getting it in their policy is very obnoxious and shotty customer service. So delivery team - great! Furniture - great, but expensive. Store staff (at least who helped me) - not so great.
10 years ago (10-02-2016)
"David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered a clearance item we found online and he treated us like we bought everything in the store. He truly created a wonderful shopping experience and we WILL purchase more items and soon. Delivery was amazing. We received our items sooner than expected, and the delivery men were extremely professional and careful in our home! I can honestly say, and my husband would agree, there is not a single item in your stores that we don't like. Everything is beautiful and to make it better the service in all aspects is amazing!"
11 years ago (07-03-2015)
"This was a good process - and your delivery team was great. Excellent customer service -- from initial phone call to delivery. Purchase was expensive (in spite of being discounted) -- but we are happy with product thus far."
10 years ago (04-02-2016)
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