Bassett

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Address: 1287 Industrial Rd, San Carlos, CA 94070, USA

Phone: (650) 264-4500

Website

State: California

City: San Carlos

Zip Code: 94070

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Decent selection.  It has a distinct style that you like or don't.  There was a time when my whole house was from here.  Now it is all gone.  I outgrew the style I guess.  Decent store though.

 7 years ago (13-03-2018)

Save your money and headaches.   I went in with a $3000 budget to buy a couch and a bed frame/headboard.  I was immediately accosted by two saleswomen who would not leave me for a minute. I told them I'd like some time to browse but they didn't get the hint. Moreover, even after I clearly explained the $ budget I had for this, they kept adding things on until I was at $6500.  I had to rein them in and start taking off all the things ($500 for pillows... really?!).  I bought the couch because the saleswomen said it was made in the USA (It was not; but I found that out later).  I was told that I paid for installation of both and it would be simple.  When they did come, the two men who delivered the couch tracked dirt all over my carpet (they didn't even bother to wipe their shoes or put on those disposable booties that good delivery people do), then after placing the couch, they brought in several boxes for the bed stand and frame. They started to leave and I was like, "I paid to have this put together" and they said "No, it's not on my sales order."  I showed them my receipt where it was clearly indicated.  They said, "Sorry, you have to call the store manager).  As I was leaving for Europe the day after next, I said "I'll build it and then call them to get the assembly charge refunded."  Well, the bed was missing parts and get this, the holes had not been drilled to put the screws through. I told myself, "There's no way I'm drilling holes into this thing, if I screw it up, it'll be my fault."  So I called the store and they said they'd send someone to take care of it but the soonest was the following week--I was going to be in Europe for two weeks and I had someone coming to stay in the place, they needed the bed!   I finally had enough. I said "Send someone to pick it up, I don't want it and if you don't pick it up today, I'll call the credit card company and dispute the charge."  They finally arranged for a guy to come the next day but even though I clearly told them the problem (no holes drilled to put the screws through), he had to spend 2 hours (2 hours!!?!!) to go buy a drill and bits at home depot.  In the end, he did do it but the room was mess with saw dust all over, which was a pain to clean because it was on everything.  I will NEVER buy anything from these clowns EVER again.  It was an absolutely horrible experience.

 8 years ago (15-10-2016)

Great service. Supreme quality products. Clerks are not driven by commissions. I like the fact that I had breathing room to decide what I wantted and not rushed so clerk could move on to get more sale. Love my sofa.

 9 years ago (02-06-2016)

I purchased a a custom order dresser, headboard, footboard , rails and night stand. I contacted the store after delivery when I noticed black spots on the dresser top under the finish. The technician came out and notified the store and they ordered a new dresser top. The new top was delivered but was not the same finish so a new top was ordered. Again the technician brought out the replacement however the finish is in worse condition than the one they picked up and the finish is rough like they just resprayed the one I refused. This was not an inexpensive purchase and all I am asking is to have the dresser replaced since there is an issue with the finish or deliver a top that is the same finish. The night stand finish is perfect .

 9 years ago (30-04-2016)

"Russell and Lauren are amazing. The level of service I get every time I go to the store is extraordinary and I truly feel appreciated." 

 10 years ago (07-05-2015)

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