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Atherton Appliance & Kitchens

  1. California
  2. Redwood City Furniture Store

Reviews, get directions and contact details for Atherton Appliance & Kitchens

About

Since 1956, our family-owned business in Redwood City has specialized in luxury appliances and cabinetry for the kitchen, laundry room, bathroom and outdoor kitchen. http://www.athertonappliance.com http://twitter.com/athertonkitchen

Mission

Our philosophy is simple; offer customers a product selection of trusted brands in an friendly, educational showroom environment.

Address: 695 Veterans Blvd, Redwood City, CA 94063, USA
Phone: (650) 369-1794
moc.ecnailppanotrehta@ofni
State: California
Zip Code: 94063


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Reviews
The initial dishwasher did not fit our space when it arrived and we were very pleased that the correct sized replacement arrived the next day.
8 years ago (17-07-2017)
I have written only a handful of reviews in my life. When either the service was so extraordinary that it necessitated acknowledgement and when the service is so horrific that others must be made aware. Unfortunately, this falls into the latter category. Our initial experience with Atherton Appliance was fantastic. The show room is absolutely beautiful. The staff who assisted us was equally wonderful. They were knowledgable and helpful in comparing products without being pushy. We subsequently purchased over $35,000 in kitchen and other appliances for an extensive remodel. We were and are thrilled with our purchases. Unfortunately, there needs to be service after the sale. We choose to have Atherton Appliance do the installation because it added a year to the warranty. This is where the story becomes an incredible nightmare. Trying to get them to schedule and work with us on the instillation was insane. We purchased the products in June and planned installation for October. They could not work with our contractor to coordinate. They would NOT RETURN CALLS. They attempted to delay installation by over 2 weeks despite multiple calls. Our contractor ultimately picked up the appliances and did the installation to keep the project on time. We paid Atherton over $2,500 for instillation in advance to install all of the purchased appliances. The contractor performed the instillation in late October. We have been trying to get a refund on the $2,500 in instillation charges paid up front and to date been unsuccessful. Calls are not returned. Management's attempts to discuss have been untimely, rude and unsuccessful. This is NOT THE LEVEL OF SERVICE one expects from a high end luxury applaince retailer. I continue to be shocked by their response and lack of interest in resolution. We, our contractor, our remodeling friends, nor anyone with expectations of quality service should consider purchasing their appliances through them. There any several other quality retailers in the Bay Area. Sincerely, Doug H
9 years ago (22-12-2016)
Excellent, very human approach- easy to work and reliable.
8 years ago (03-07-2017)
Excellent in all regards!
8 years ago (28-06-2017)
We bought our sub-zero from this place and thought their service was excellent. The owner Tom also helped us secure $1800+ in rebates that other dealers were not able to help with. Plus this place also had recommendations for a carpenter that helped us modify our cabinets. I would definitely do business with them in the future.
10 years ago (08-08-2015)
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