Beach Ace Hardware Inc

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Address: 232 Commercial Blvd, Lauderdale-By-The-Sea, FL 33308, USA

Phone: (954) 776-5811

Website

State: Florida

Zip Code: 33308

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Reviews

Staff and customer service are great here. Small town feel in a big city! They have just about everything you would want from a hardware store. Only reason i dont give 5 stars is if you need full sheets of drywall or plywood they dont carry it. Space is at a premium in this store.

 7 years ago (31-07-2017)

I have always been partial to small hardware stores over large box stores because, in my experience, they generally have better customer service, and I like to help small businesses.

But this time, I was wrong. And I got screwed.

I came to Beach Ace Hardware on Wednesday, October 5th to buy D batteries for my flashlight in anticipation of Hurricane Matthew. They were sold out, as were the previous 4 places I stopped. So, I decided to buy 2 LED Headlamps at $24 each because they take Triple A batteries. I also bought a pack of Triple A batteries. The total was $61.45.

Luckily, Hurricane Matthew missed us, so I did not open or use any of my purchases. I returned to Beach Ace Hardware 3 days later to return my items, receipt in-hand.

I was told, "No returns on Emergency Hurricane Items." There were some printed signs by the register. I'm not sure if those signs were up on the day that I purchased my items. If so, then I accept some responsibility. But I would not have made that purchase if I knew that I could not return the items if they were unused/unopened.

BUT IT IS ABSOLUTELY UNACCEPTABLE TO TAKE ADVANTAGE OF PEOPLE IN-NEED PRIOR TO PREPPING FOR A HURRICANE.

I just called Home Depot and Lowe's; BOTH are accepting all returns, regardless of whether or not they were "Hurricane Emergency Items."

Congratulations Beach Ace Hardware: You got my $61.45. I hope you're happy with that, because it also cost you 2 customers for life (my partner too).

I hope Home Depot and Lowe's put you out-of-business.

 8 years ago (08-10-2016)

The worst service. I had hip surgery and went to Ace a week later, using crutches. I asked where plumbing supplies were to the 3 employees who were gossiping at the register. One said, "You won't like the answer. Go upstairs." I told him I didn't like the answer and he turned his back to me. I had to crawl upstairs in pain. I made it back downstairs and bought the item and left. Every time I see the "Ace is the place with the helpful hardware man" I get furious. Because of this store, I only give my money to Home Depot.

 8 years ago (19-10-2016)

Great customer service. You can walk around  yourself to find stuff or accept service offers. It reminds me of a small town hardware store with all the hard to find items. They also carry all the regular items you expect. Much better than box box store.

 9 years ago (03-06-2016)

The Manager Tom is rude and has no idea about costumer service
Friday night I walked in the store at 5.40 pm (the door was open ) and he kicks me out with an attitude saying they are closed 
I came back Monday and explained my situation that I really needed to make that purchase since it was an emergency and with no apology told me "we where closed "
So much for the "helpful place "

 8 years ago (17-10-2016)

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