Berkshire Orthopedic Associates

My five year old son was referred here by the ER at BMC. Fractured humerus. The receptionists were pretty friendly. We saw David Olds, a Physician Assistant. He was nice, but wish I could say the same for his medical assistant, a male, who didn't introduce himself or wear a name tag. He was very matter of fact and lacked any kind of cheerfulness, considering he was working with a young child. All in all, nothing bad to say about this practice, but nothing outstanding either.

 8 years ago (13-07-2017)

Great experience, for my husband and myself, Dr. deflect was very pleasant ,and also has our complete confidence for surgical procedures. The office receptionists were great, no complaints to offer. Continue doing a great job.

 9 years ago (29-07-2016)

what a joke! worst experience I've ever had with receptionists. after the dr. had told me I need to have surgery I went to the the lady who schedules the surgery (stacy) she scheduled me for 2 appointments. then they send letters with different dates. then they called the day before surgery which happens to be a different date again. told me she sent a packet of information which I never received. was told I needed a physical the day before my surgery not the day you had scheduled my appointments which is what she said she did. she didnt. I've never dealt with someone in the health field industry who was so rude and unbelievably misleading with information. she also made me appointments with my primary physician which I was NOT told about so when they came and I didn't show, I look bad and goes against the 3 strike policy. the worst experience ever. these people are supposed to improve my life by fixing my hands so I can hold my 1 year old son without the fear of dropping him. all this lady did was cause unbelievable amount of stress on not only me but my entire family. now I have one hand infected from the first surgery and the other hand apsolutley useless. and that's not even all of the BS I've dealt with. my dr., Dr Nancollas was very professional, very helpful, and even personally called me after I was home from the surgery. As for his receptionist "Stacy" very rude no people skills at all. I still do need surgery on my other hand but if I have to deal with her again I'd rather drive to springfield than get the run around with her again and then cancel my surgery the day before I have to go again because she does not give you the correct information or no information At all and that is what she gave me.

 9 years ago (05-07-2016)

While I did not get the recommended surgery, if any, for my foot, I was treated exceptionally well and with the utmost attention. My appointment was with Dr. Defelice who provided me with a referall to another surgeon who he felt was imminently qualified to handle my case. That being said, Dr. DeFelice still spent a goodly amount of time with me making suggestions and providing me with more insight into my concern with my foot. I would highly recommend this practice and especially Dr. DeFelice, if you are seeking someone who cares about their patient(s). 

 9 years ago (03-03-2016)

Wanted to make an appointment but was turned off by unhelpful/unfriendly receptionist

 9 years ago (26-01-2016)

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