Big Poké

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Address: 96 Merrimack St , Lowell 01852, MA, US

Phone: (978) 455-7511

State: MA

City: Lowell

Zip Code: 01852

Opening Hours

Monday: 12:00-20:00
Tuesday: 12:00-20:00
Wednesday: 12:00-20:00
Thursday: 12:00-20:00
Friday: 12:00-20:00
Saturday: 12:00-18:00

Update Info

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Reviews

Haven't had it in a while. Normally it takes long so wasn't a surprised when we ordered online at 12pm and we had to wait at the store until 1pm. BUT that's not the issue. The issue is that my food is not edible. They forgot my add in item of island Mac in multiple orders but my rice? It's ROCK hard. Not cooked at all. When I called them to try the rock hard rice they said "oh we made new rice right after we opened but gave u the old rice so we can't try it cus we threw it out" so why am I getting old rice thats rock hard. I can't eat it. I dont know if I'll be going back bc I wasted my money Im starving after waiting an hour for my food and the experience eis just so terrible. I called JOSE the manager but it seems he blocked me or avoiding me and the store employees keep telling me to call him and deferring responsibility and noone is giving my money back. I want my refund.  Update** called the store multiple times after I basically demanded that he call me back and the owner not manager eventually called *said he wasn't picking up bc my # was NYC n he gets a lot of spam lol I told him I'm not making the 20minutes drive back and I just want my refund and he actually ended up driving to my place n dropping off a fresh order!   he also said he will refund me n explained that he had hired new employees to work on Saturday which he normally doesn't so I'm hoping it's a one time mistake next time hopefully they don't just leave newbies on a Saturday rush. But was Kind enough to explain the situation so updating my review from one star. Customer service to make up was on point. I'll give it 5 stars if they can speed up my order next time cus it's still slow every time I go

Yum! So delicious. Got the Poke Bowl today and the spam sushi side just because...

Really, really good. Love the teriyaki chicken. Sometimes out of ingredients but it may be because they are so small. If someone is out, the cooking or ordering probably does not get done. Other than that, it is my favorite lunch place.

Awesome poke bowls with big portions! Fish is always fresh and delicious!

Fresh Fresh Fresh. Everything there is delicious. Prices are very reasonable for sushi grade products. $16 will get you about 2 lbs of food and 2 meals. I love this place.

One of my new favorite places in Lowell. Food is awesome and always fresh! Highly reccomend!

Very surprising considering the reviews, My sister just bought me poke from there today she paid $16 for very little food, not worth the price. Plus she said the kid that work there looks like he doesn’t know what he’s doing he barely put any food in the bowl. If you want poke go to the one in Westford Okipoke. Don’t go here waste of time and money. First and last.

The Poke Bowls here are great but I don't understand why it's always closed on Grubhub. Don't put yourself on a delivery app if you are always going to turn off the delivery. Everytime I call and ask why, it's always the excuse of the owner going to pick up the product and that they will turn it on when he comes back and they never do. I have been given that excuse four times now.

Have gotten take out from here twice in the past few months. It's wonderful! The large bowl is enough for my boyfriend and I to share and it tastes amazing! So many different toppings to mix and match. The spam musubi is so delicious as well.

The poke bowls were really good and fresh! I usually go here if I need to get something inexpensive but filling for after school. Would recommend

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Reviews, get directions and contact details for Big Poké

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