Blue Haven Pools & Spas

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Address: 2201 Hwy 6, League City, TX 77573, USA

Phone: (281) 332-5255

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State: Texas

City: League City

Zip Code: 77573

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Reviews

We had a very unfortunate series of events and were lied to and sold on false information. From the start we were dealing with a very pushy sales person (Matt Stengel) whose only focus was to sell even if that meant lying. At our first meeting with Matt, we mentioned that Premier Pools and Spas was offering us a special with heater, water feature, bubblers, several umbrella ports, in-floor cleaner, robot vac, variable pump for energy efficiency, dark pebble interior, app controlled convenience; every bell and whistle we wanted including a custom design. Matt promised all of this and more for the same price. At the design center Matt kept inserting his opinion but we just blocked him out. When it came to choosing our pool interior, Matt kept trying to convince us we wanted plaster and our contractor could simply "dye" it to make it dark. We insisted our vision was a dark pebble pool interior to fit a more modern look. He offered us three color samples, but none were the dark color we wanted. Matt said if we chose one of the pebbles they offered, the contractor could also just "dye" it darker and we could accomplish the color we wanted. We said no, we wanted a dark pebble, it's the reason we were paying an additional $2k. Matt said he could guarantee us a dark pebble, he just didn't have a sample on hand but to fill in the blue pebble they offered just to have something since this couldn't be left blank on the form. We trusted him and his advice so we agreed to temporarily put the blue pebble, but made him fully aware it was not the color we wanted. In the days to follow, construction started and during the plumbing stage, I asked my husband if the in-floor cleaner would be installed later or if it was already installed since it didn't look like that of what I had researched online. Again, we trusted in Matt that everything was going according to plan and we were getting everything we wanted and talked about. My husband constantly texted with Matt and asked him several times about the sample for the darker pebble interior, to which Matt replied he was trying to get us samples and will come to our house later that week with them. We agreed and waited. When Matt never showed we texted him again and he told us the $2k upgrade was for the pebble they offered in the colors they had. He said if we wanted a darker color it would be an additional $2.2k which made no sense to us. We tried calling him to no avail so we texted back asking why, if we had already paid $2k; $4.2k for an interior color is absurd. Days later he sent a text with the three pebble colors we had already seen in the design center along with a picture of a pool with the blue color interior to show what it would look like filled. We replied that it's not what we wanted and again questioned how we could get the color we initially agreed on at our first visit and at the design center, to which he didn't reply. The day came when it was finally time to install the pool interior. My husband and I noticed what was being installed was not what we wanted. We immediately contacted our contractor and told him this wasn't what we wanted nor what we decided with Matt. We asked him for guidance and he suggested we call the design center. We did and they told us they didn't offer anything darker. The only colors they offered for the pebble were the ones we saw in the design center. They were just as confused as we were as to why Matt guaranteed us something he couldn't make happen because it wasn't possible. We let them proceed with the color with the understanding that it was the only thing not as we had discussed with Matt. When our pool was finally complete we discovered from our contractor that we did not have an in-floor cleaner, no robot vac, only one umbrella port, and we would not be able to control the pool or any features with our phone and we also didn't get a variable pump. We are currently in the waiting stage with the pool company to see how they will rectify any or all of these issues. In hindsight we should've gone with Premier. We paid $50k for a lie.

 10 years ago (13-07-2017)

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Blue Haven Pools & Spas

Reviews, get directions and contact details for Blue Haven Pools & Spas

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