BluePearl Veterinary Partners

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24 Hour Emergency Animal Clinic

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24 Hour Emergency Animal Clinic

Mission

The Emergency Animal Clinics serve as a partner to the Greater Phoenix Area Veterinary Community by providing pet owners with compassionate care and the highest quality emergency and critical care medicine for their companion animals.

Address: 22595 N Scottsdale Rd, Scottsdale, AZ 85255, USA

Phone: (480) 949-8001

Website

State: Arizona

Zip Code: 85255

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Reviews

I can tell that this office could be a great resource. However, they did not do very much for me at all! I was simply trying to call and see what their payment options and such looked like because I am a student and need to know more before going. Searching around the North Valley for a vet, I gave them a call. They were very rude to me and basically told me there are no emergency vets that can do a free evaluation or payment plans...

Got off the phone with them and 5 minutes later I have found another vet office on this side of town that can help me. They also offer a free exam and they will allow me to make a payment plan after 50% down.

I can't imagine what kind of day the receptionist must have been having to have treated me like this. I was polite and seeking basic answers. I am giving this business a bad review based on a revolting CSR experience.

I reduced my 2 star to a 1 star review because of the other reviews I read. I was giving them the benefit of the doubt with a two star rating. Upon further examination, I don't feel as harsh rewarding a one star to a business based off my interaction and others.

 9 years ago (25-01-2017)

This place has wonderful staff. Of course the price is going to be a little high since they are an emergency clinic. I went back in December because I had to put my 20 year old kitty (and child) down due to her age. I didn't want her to suffer and had been a total wreck trying to call places to find the right fit. It felt like everyone I called was just cold, kind of turned off from my situation. I wasn't looking for a pity discount, I'd pay anything to know she went peacefully. I wanted to feel like she mattered to them, like she did me. And that she would be treated with great care. When I called Emergency Animal and spoke to the front desk (I believe her name was Susan?) they were so friendly. I was struggling to gain my words and she just seemed to understand fully. We decided this was the right place for us, so my husband and I gathered Precious into her little bed and headed over. They took us right back and we're quick to get Precious an IV going to make sure she wasn't in pain. They gave us plenty of time to sit with her and talk over any questions we may have. She looked very at peace, no pain at all. The doctor came in and when we were ready gave her the last injection. It was the most peaceful passing I could have asked for, for my little girl. We went with the cremation as well for her so she would always be with us. The staff was so wonderful and all gave me hugs. The front desk lady I had spoken to originally even became teary eyed and was wonderful with all she said to help me get through it. I wouldn't ever hesitate to bring any of my babies there if they need something. This staff really cares about you and your fur baby.

 9 years ago (23-04-2016)

Avoid this place. My dog laid on the ground sick as heck for two hours moning and this place took dog after dog from people who cry wolf... He was literally the only dog in the waiting room when we showed up. If you come here, just blame yourself... At least tell them that your dog licked a toad... Seriously, that dog got in in 30 seconds. It came in bouncing off the walls fine. They brought him back out in 2 minutes telling the lady he was fine. We still could not get in...

 9 years ago (22-08-2016)

One of the worst vet experience I have encountered! Spent very little time trying to figure out what was wrong. Then diagnosed IVDD and Hip disease without X-rays, and sent home with pain meds and said see how it goes in 7-14 days. Both of those diagnoses are serious issues to diagnose without X-rays, and the best part is that he has none of these confirmed with X-rays from his primary care vet today. Will never visit this facility again and I warn others not to as well!

 9 years ago (22-07-2016)

If Dr. Majoue is the doctor on duty please go to another clinic.  Last night I took my cat to the clinic around 10:00 PM  because he was coughing and gurgling.   It sounded like he had fluid in his lungs.  The concern is that he developed pneumonia.   He had surgery three days prior to have a tooth extracted and he had a bad reaction to the pain medication.  He had been at my private vet on Thursday and Friday.  The vet said to take him to the clinic over the weekend if he had problems breathing.  

I explained to the doctor that my cat was scared and to please let me hold him while she listened to his lungs.   She completely ignored everything I requested and brought him to the back room for an exam.    Of course he started crying.    

Then they brought him back into the room with a very tight chook stap and a plastic collar around his neck.  As she walked in she gleefully said "I bet you could hear him screaming - like she enjoyed it".  I immediately check what was around his neck.  This is an elderly cat that had dental surgery three days prior and was having problems breathing and they put a tight cord around his neck and leave it on when they bring him back to me in the exam room.  They were going to leave him with me with the tight cord.  What if I did  not notice the chord around his neck.    I expressed that I wanted it removed and the nurse said he was fine.  I could not even put my finger under the strap it was so tight.   I told them to remove it immediately.   

I have never had my cat treated so poorly.   My opinion is when my cat got upset in the back it was payback and they put that tight cord around his neck to teach him a lesson.   He is a small loving animal.   Plus she called him overweight.   He is 15 pounds and a large Maine Coon.  He is not fat!  

The doctor said she was unable to examine him because he was upset and needed to go into a "time out'.   There was no way I was going to let her take him back into that back room again for an x-ray.   I told her to give him an antibiotic and I will take him to his primary doctor on Tuesday morning.    She did write the prescription but not sure when or how she did any exam but I was charged for the exam.  

Dr. Majoue is unable to think outside the box.  Her response to everything is we are a corporation and we do things one way.   She would not acknowledge anything I said.   Her opinion and approach was the only thing that mattered.   She appeared young and perhaps not mature enough to think on her feet.   A corporate millennial robot.   Really,  the doctor could not listen to my cat's breathing while he sitting relaxed on my lap because it was a VIOLATION OF CORPORATE POLICY.  

I will say I went to this hospital in March for another reason and that doctor was good.

 9 years ago (05-07-2016)

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