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BMR Pool and Patio

  1. Texas
  2. Highland Village General Contractor

Reviews, get directions and contact details for BMR Pool and Patio

BMR Pool and Patio

About

BMR Pool and patio strives to be the industry leader in designs and customer service. Come be a part of our BMR family.

Address: 1706 Justin Rd, Lewisville, TX 75077, USA
Phone: (972) 221-3959
[email protected]
State: Texas
Zip Code: 75077


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Reviews
Glad we chose to go with BMR. Had several choices and they worked with us to get us the pool we wanted at a fair price. Any issues I had were resolved and taken care of. Definitely recommend this company.
9 years ago (13-06-2017)
Brick Mortar Rental is what the name should stand for. They built a patio with a fireplace, pool, and outdoor kitchen on my house in 2006. Little did I know it would fall apart and become a safety and liability hazard in less than 10 years. The fireplace was not built on the proper foundation and has since separated from the house and leaned back more than 6 inches because it is sinking. I had one of the BMR owners, Mike, out and he said he wasn't sure why they still build fireplace structures because they always seem to have foundation issues with them. I contacted 7 foundation companies to quote on the repairs and 3 would not even provide a quote out of concern for their crew's safety and liability. I then had another owner, Rick, out to see and without hesitation he arranged for a crew to come out the next day and demolition the top 6 ft because of the safety and liability issues. (Nothing like 3 tons of stone leaning backwards into your neighbors yard and where your kids play). He said we need to get this handled quickly because if it falls then it would be an insurance company field day suing everyone involved. (I agree). The next day the demo was done and now I have a stone fireplace with no stack and it is unusable. I have been in discussion with them for a few months trying to determine what course of action to take- rebuild, tear down, etc. Finally, Rick stated that it wasn't under warranty and they were just trying to do me a favor and that we have nothing more to talk about. A favor, like charging $10k for a disposable fireplace that can't be used and now not having the integrity and conscience to stand by your work. No thanks for the favor. Oh did I mention that the stone is also too heavy for the foundation that supports my outdoor kitchen and counter tops and it has pulled away from the house and is 2 inches below original build height and still moving? Oh wait, did I also mention the fact that they installed a drain to move water from the patio to the yard that won't drain because it is below the area that it should drain to? (I guess some basic knowledge of physics applies here). Unfortunately, I started looking at online reviews and dissatisfaction with BMR isn't an uncommon occurrence. Fortunately I have a flexible job and have plenty of time to spread my message to others who desire an outdoor living space and maybe save them time, money, and hassle so hopefully they can enjoy what they pay for and not get a disposable outdoor area like mine. $40k in outdoor living space unused all winter...
10 years ago (18-05-2016)
Customer service is terrible. We need a repair done, called at Christmas and a month later, finally getting an email that someone would return our call today and still have not heard from anyone. Very disappointed.
10 years ago (20-01-2017)
We had a pool put in two years ago. There price was competitive with 3 others that I had a bid from. However I choose them because I thought I got more then what the others were offering. All in all a good pool for what I paid. Follow up service has been POOR and thats what has destroyed there reputation with me. We had a bad problem with the pool scaling almost immediately after it was done. Within 1 month it has white spots all over it. I called them they came right out and fixed the issue however its still is not correct and the surface still looks bad. Latest issue was with a cracked coping tile. While it was not covered under warranty they repaired it in a fashion that looks WORSE then it did before it was repaired. Had they informed me of the repair method I would have told them not to do the work. They should never have done the repair and now I am left with another eye sore.
12 years ago (19-11-2014)
These guys are fantastic and I've now built two pools with them. I wouldn't go anywhere else.
11 years ago (12-12-2015)
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