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Brickhouse Bridal

  1. Texas
  2. Woodland Clothing Store

Reviews, get directions and contact details for Brickhouse Bridal

About

Bridal Party, Social, Prom, Homecoming, and Quinceañera

Story

Welcome to The Social Suite at BHB, our latest and most exciting labor of love! Our talented BHB consultants are here in our new space to help you style your big event. Whether it is bridal party, homecoming, prom, or holiday occasion, we have your dress. We are also so excited to offer quinceañera gowns for your biggest party ever! And last but certainly not least, we haven't left out our youngest party goer either, your flower girl. In true BHB fashion, your experience with us is most important, so always be sure to schedule an appointment. The Social Suite at BHB loves a celebration!!

Address: 200 Valley Wood Drive A300, The Woodlands, TX 77380, USA
Phone: (281) 681-3430
moc.ladirbesuohkcirb@etiuslaicos
State: Texas
Zip Code: 77380


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Reviews
Horrible experience!!!!!! I went for the first time in December and tried a few dresses but didn't find the right one. The lady helping me who was very helpful asked me to come back in January when they were having a trunk show for one of the designers that I liked. I, of course made the appointment to come back and to be helped by the same girl who was helping me the first time. However, when I showed up she wasn't there and they had me with another bridal specialist--mistake #1. We tried on quite a few dresses and picked the one. Since it was part of a trunk show they said it would take about 9 months to come in. Fast forward 9 months and I go to get the dress mind you my mother (who lives 5 hours away ) came to see the dress for the first time. The lady handed me the dress and it wasn't the correct dress--mistake #2. They first tried to tell me that that was the one I ordered and then turned the blame on the designer. They claimed the designer changed the cut of the dress and just sent that one (very unbelievable). Luckily, my wedding was still 3 months away but I had bridal portraits scheduled in one month. I told them the urgency of the dress and that I was worried that when the dress did arrive I would have to rush my alterations they assured me that would not be the case and if it was they would compensate me. I was sick to my stomach and wanted to leave right then an there but I gave them a second chance-mistake #3. I even purchased my veil that day because that had to be shipped in as well-mistake #4. I should not have given them anymore of my money. Three weeks later my dress arrived and it was the original one. I then asked at the time of pick up the status of my veil, the pictures were in less then 2 weeks at this point. The girl working told me she would call about the veil and get right back to me. No call. A week goes by and I call them to ask the status. The girl answers the phone and says yes it's here. I asked why I was not contacted about it as soon as it arrived and she had no answer for me. I have now picked up my dress from the alterations and I was charged an extra $100 rush fee which I was not surprised by with the time line I had. I called the manager to let her know and she has not yet given me an answer as to how they will repay that alterations charge. They gave me a list of alterations they suggested and I contacted two neither of which could fit me in in such a short time line. It is EXTREMELY disappointing how they could treat a client who is spending thousands of dollars on such an important dress. They have no consideration or remorse for the headache they have caused me. Planning a wedding is stressful enough and Brickhouse Bridal made it way worse. I would never recommend this store to anyone again.
8 years ago (02-10-2017)
I had a great experience! I went one morning by myself after a 13 hour shift of work and they were so sweet and helpful! I wasn't able to have family with me because I had moved here from out of state. So they helped give me opinions and helped me use Hang outs to video in friends and family. I found the perfect dress and couldn't have been happier. From start to finish it was great!
8 years ago (14-10-2017)
I have had two experiences at Brickhouse Bridal: purchasing a bridesmaids dress and buying my wedding gown here. I loved my shopping experience with my consultant for my wedding dress! She listened so well to what I wanted and respected my budget. Plus, she was a pleasure to spend the 2 hours with. My only complaint is that she said that any seamstress could do all these alterations to a lace gown, and I believed her. Took the gown to the seamstress and found out the hard way that you cannot alter lace that way. My wedding dress did not end up the way I wanted it to. I feel like that is something that she knew working at a wedding dress store, but wanted to sale me on. I did not enjoy my experience when purchasing my bridesmaids dress though. The consultant was not listening to us. She also did not drop it when I told her to order my a smaller size then what she recommended. She was so persistent that I caved. And of course the dress didn't even stay up by itself it was so large it just dropped to my belly button when I put it on. I saw the same consultant assisting clients when I was wedding dress shopping... they did not seem to be enjoying themselves. It is true, your dress consultant makes the shopping experience.
8 years ago (15-08-2017)
Brickhouse Bridal helped me find my dream wedding dress. I went to several bridal boutiques before Brickhouse and was very tired by the time I got to Brickhouse but as soon as I arrived there the staff was very welcoming. Jessica helped me find the perfect dress and knew exactly what kind of dress would look good on me. Before coming into the boutique I did not know what exactly I wanted but Jessica was able to figure out what kind of dresses I liked and quickly found the perfect dress for me. She also helped me find accessories to go with the dress and recommended a tailor who did an amazing job of altering my dress. I would recommend Brickhouse Bridal and Jessica to anyone looking for the perfect wedding dress!
8 years ago (04-05-2017)
My daughter bought her wedding dress from this shop. It was a bustier with a skirt. We also bought a veil, a hair clip and a belt. We spent over $3500. (We did get a first visit discount.) We also purchased two of four bridesmaids dresses at this store. When the dress came in 6 months later, the bustier did not zip up. They told us that when it was time for alterations that the bustier could be steamed so that it would stretch and fit just fine and we should not be worried. This was a year before the wedding, so there was plenty of time to fix the mistake, but they led us to believe everything was fine. When it was time for the alterations, 4 months before the wedding, we called all of Brickhouse Bridal's recommendations for alterations. Every store told us that bustiers cannot be steamed and stretched!! We made an appointment with one alteration person and took the dress in. The owner said that it was 4 inches too small in one spot and there was no possible way Brickhouse could've measured correctly because this part of the bustier went around my daughter's ribs and that measurement would not change. They said this because when we purchased the dress my daughter was a size 2 and when we tried the dress on she was still wearing size 2 clothes. She had not gained so much weight that she would need a bustier 4 inches larger. If she had gained 4 inches, none of her clothes in her closet would have still fit her. The alteration person suggested we go back to Brickhouse and talk to them. When we got to Brickhouse and told them our grievance, they very quickly whisked us away from customers and into the back room to try on the dress. They measured again and got different measurements, but they were even different measurements than the alteration person had just taken moments before. I sew also so I realize taking measurements is not a precise task and I told this to the Brickhouse employee. She informed me that we signed the order form with the sizes on it. She also started reading notes from previous conversations my daughter and I had in front of her. Conversations about weight gain and why the dress wouldn't fit. The employee said we told her my daughter had gained weight. She did not gain 4 inches! She was unwilling to do anything to fix the situation and said it was basically our problem. I believed them when they told me what size needed to be ordered. They are a professional shop and after spending the amount of money we did, I thought they would be able to take correct measurements. That was A BIG MISTAKE!! Needless to say, we were forced to buy more material from the designer along with mesh and liner to match the bustier through Brickhouse. This was $200 more. I couldn't be too rude to them because we needed the matching fabric so my daughter could wear her expensive gown. We also needed the 2 bridesmaid dresses that had not come in yet. Sadly, we had to pay over $450 for alterations to have the bustier redone. Brickhouse was unwilling to do anything to help us. They said they were a professional shop and stood by their measurements. They wouldn't even pay the $40 fee to expedite the shipping of the material because they said we had plenty of time to get it fixed before the wedding. I don't know what the markup on wedding apparel is, but you would think when someone pays $4000 at a store a measly $40 expedition charge would be the least they could do to try to make the situation better. This is not how to make your customer happy. The employees made my daughter feel fat, (even when she's a size 2) and had no desire to help us or admit any fault in their ordering or measurements at all!! The customer service at Brickhouse was horrible. The employees were snotty and belittling. I have another daughter and she will not be shopping at Brickhouse Bridal for her wedding dress and neither will any of the four bridesmaids or other people associated with my daughter's wedding. I suggest you shop somewhere else. You can find these exact designer dresses cheaper at other shops from people who appreciate you and your purchases.
8 years ago (15-07-2017)
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