Brides

Reviews, get directions and contact details for Brides

About

For any and all questions the best and most responsive method of contact is through our store phone at (806)359-7575.

Address: 201 Westgate Pkwy W, Amarillo, TX 79121, USA

Phone: (806) 359-7575

Website

moc.oohay@olliramasedirb

State: Texas

City: Amarillo

Zip Code: 79121

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I’m very unhappy with the lack of accuracy with my bridesmaid dresses. I have heard they try and get you in different sizes so that you’ll pay for alterations there and when my bridesmaids got their dresses back none of them fit correctly. What’s the point of a tailor made dress that doesn’t fit when you get it? All of my bridesmaids live out of town so it’s not like any were going to use them for alterations anyways. Their customer service is questionable.

 7 years ago (16-05-2018)

DO NOT USE BRIDES! If I had the option, I would go back and NEVER do business with them again. I am also telling all of my friends to stay away, to which they also tell me a bad experience they have had. 

First of all, the ladies who run the place are extremely rude.  They have a "better than thou" attitude. That is last thing you want to worry about when you are a bride. 

Second, they tried to sell me their sample dress at the exact same price as a brand new dress. The lace was torn in certain places. The zipper had torn the inside as well. They said these dresses were like their babies and they had a hard time separating with them. I do not want to spend full price on a dress that has been torn and worn when I can buy a new one for the same price. They acted like they were very offended by this.

Third, somehow 500 dollars magically disappeared. My mom paid in cash and made the mistake of not getting the receipt. The lady who took our money was apparently a "very Christian women" who would never do anything like that. Considering the fact I am marrying a pastor and I myself am on the worship team, that is very offensive. 

Fourth, they called my mom today and told her they refuse to alter my wedding dress because someone wrote in my notes that we "smelled like smoke". I have never smoked in my life. My house has never been smoked in. None of my bridesmaids smoke. My fiance's family does not smoke. No one I am close to smokes. 

Please do not use Brides. Wedding planning is already stressful enough. You do not need these ladies to add their hateful attitudes to it as well.

 7 years ago (04-04-2018)

This place had terrible customer service and even the "owner" was awful. I would not recommend, even to my worst enemy.

Let me give you some details about myself first and then the experience: 

*I have worked in bridal shops before. I know customer care is especially important when it comes to any bride finding their perfect dress.
*I know the stress that comes with job of assisting bride's.  
*I had no budget limit. If I had needed to spend 50,000 plus on the right dress, or alterations for my mother's dress, I would have in a heartbeat. 
*I generally dress in baggy t-shirts and jeans, but who doesn't, so I don't look the part of someone having the funds as aforementioned. 

The experience:

I brought in my mother's dress to attempt to be altered. From the second I came in, I told them I was only there for and alteration estimate. They started the visit well but the minute I mentioned also having another shop in town look at my dress for an estimate, the atmosphere and attitude changed drastically. They said that they needed time to look at the dress in the back of the store (which is understandable). However, instead of letting me wait for any information they could provide, they started throwing me into dresses (even though I clearly stated I was not there to buy). 

Through the process of trying on dresses, they quickly began referring to their in store dresses as better quality and "a better choice to spend money on" rather than my mother's. 
In the end, I tried on a dress that I would have bought with cash, right then and there, if my mother's wouldn't have worked. 

BUT what happened next completely ruined everything. 

While standing in the room in a bra and slip, vulnerable and exposed, the dressing attendant came in with my mother's dress and said they wouldn't be helping me further unless they could guarantee either a sale or alteration. Dropping my mother's dress down, she snatched the other dress from the room, ALL WHILE THE DOOR WAS CRACKED OPENED, and left for a moment. They didn't offer to help put the dress back in the box they so joyfully pulled it from earlier. They didn't offer any assistance after this point. I was told I could get dressed, (they'd have the paperwork from my fittings IF I decided to come back) and leave. 

So lasting memory I have of this place is: 
Standing half naked, feeling belittled, holding onto my mother's dress in tears, and feeling like I was worthless.

 7 years ago (22-11-2017)

Been here for 3 different brides and loved how they and their guests were treated. Are professional and get things done.

 7 years ago (23-02-2018)

This was everything my daughter and I dreamed that the wedding dress experience would be.  These ladies are so very helpful...no matter what your budget/expense is, they can help you find exactly what you want.  They are just lovely to work with and cannot say enough about Lanie.  We treasured this experience so much as mother and daughter...so sweet.  It is non stress, non hectic and a truly wonderful place to buy and try on wedding dresses. Thanks so much ladies!

 8 years ago (03-02-2017)

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