Brookside Travel LLC

Reviews, get directions and contact details for Brookside Travel LLC

Address: 1045 Novi Rd, Northville, MI 48167, USA

Phone: (248) 344-4747

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State: Michigan

Zip Code: 48167

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Reviews

Everyone at Brookside, especially Jim the owner and his associate Patty worked tirelessly to ensure all of our International vacation plans stayed on track during the severe winter storm covering the Southeast - Eastern US. Dealing with at least 3 flight schedule and airport changes, updates with airport transfers and hotel reservations for ourselves as well as our two friends, Brookside handled all issues to our complete satisfaction.  You continue to impress us with your energy and high standard for timely results once again with our vacation travel arrangements.  Until next time, Bon Voyage!

 9 years ago (24-01-2016)

I have had excellent service with this travel agent. He even booked an ER travel for my mother just to acomodate me. Jim is kind and knowledgeable.

 9 years ago (04-05-2016)

Worst experience possible! Please save your time and money and do not deal with this place! We worked with Patty and she could not have been more incompetent. We were guests at a destination wedding so we decided to go through the suggested travel agent in hopes to make the trip a little smoother, boy did my husband and I misjudge that one. I would have done a better job booking the whole trip myself and it would have been much cheaper , this place charges a lot and offers zero deals. Everyone else who booked through Patty got resort credit and we were the only ones who didn't, which makes me think she didn't want to put in any work when booking the trip. My husband is in a wheelchair so we had a few extra questions for Patty and when we tried to get answers she never could answer and always said she had to call us back, which she never did. She never informed the airlines about my husband and when we got to the airport we got a little speech about informing them ahead of time, which we know but we figured the travel agent would do their job. The hotel was not very accessible, even though we asked numerous times beforehand if it was.  We were not the only ones with issues in the wedding group either but I could go on and on, my advice is don't go through Brookside Travel, find somewhere else or book and plan yourself. 

 9 years ago (21-11-2015)

We truly enjoyed The Excellence Resort.  They treated us like royalty.  It was absolutely amazing! I would go again. The food was excellent, the Hospitality was excellent,  The room was Excellent, The itinerary was Excellent.  We stayed for seven days, no kids,  all you can eat and drink, everything included.  As you can see everything was Excellent. Ginny girl you did yo Thang!  We want to say Thank you!  We made excellent memories at The Excellence Resort.

 10 years ago (10-08-2015)

Recently we took a trip to Walt Disney world &  We booked it a year ago with Bridget, who was wonderful! She made sure that she explained everything to us, since its been years when I've been there & my 8 year old daughters first time. She keeped in touch though the whole year with things we should plan on doing while in Disney world. Every time I had a question she would get right back to me about it & made changes in our plans when ever I asked her to! When our trip finally came she keeped in touch when we were in Florida & was there for us when I needed her to do something...she made our lives much easier!!! To book a trip to Walt Disney world I feel u need to have a travel agent if you want to get your money's worth, since I'm not sure when we will be back. I would definitely recommend Bridget to any of my friends & Family!!!! 

 9 years ago (26-10-2015)

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