Calderon Automotive Repair Services, Inc.

Mission

* Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

* Offer customers a price estimate for work to be performed.

* Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

* Make every effort to keep the customer informed about appointments and completion deadlines.

* Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

* Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

* Provide and honor CARQUEST manufacturer warranties.

* Exercise reasonable care for the customer's property while it is being serviced.

* Make every effort to fix the customer's vehicle right the "first time".

* Maintain a system for fair settlement of customer's complaints.

* Cooperate with established consumer complaint mediation activities.

* Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.