Caliber Collision

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Address: 230 Business Park Way, Royal Palm Beach, FL 33411, USA

Phone: (561) 333-3368

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State: Florida

Zip Code: 33411

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Reviews

They are very professional and reliable. There customer service is outstanding. They did a excellent job and they did it very quickly so I wasn't without a vehicle for that long. Thank you amazing work

 8 years ago (14-01-2017)

I was referred to this shop by USAA insurance. How they were the best in town and what not. I went to get an appraisal done everything was great they took my car in right away had it fixed in 9 days. I go to pick up my car and as I'm there car looks good. I get home from the shop and start to really look into detail in the work that they did and it was such a bad job. There is bubbles on certain parts of the paint job. When I close my door it sounds like I'm closing an aluminum can because the sound echoes thru. The door handle was already scratched. The worst part is once I get home and shut the car off. I get back in the car to drive back to them and my car won't start.  So in my mind I'm like okay.... my car has never given me ANY starting problems. Maybe since it was sitting for a while battery needs to get re charged. Cool no problem. I get my bettery charger out. Charge the battery. Go to turn on the car car turns on. I let run for about 45 minutes. Drive the car around for about 15 come back home shut it off. Car won't start again ! So now I'm like okay wth. I bought this battery about a year ago. It cannot be bad. I go to advance autoparts  to get a check up on my battery, starter and alternator.  Check up on starter and alternator comes out good. Battery is done. How is that possible? So only thing I could do was to replace the battery. Bought a new battery get it installed at advance. The guy at advance takes out the battery and says Sir this battery is the original battery to this car. Now how is that possible if my car is from 2008 that battery was replaced a year in half ago. My only thought here is that Caliber when they were working on the whole left side of my car pulled out my battery to pull the headlight out, and must of grabbed the wrong battery an old battery and put it in my car. That's thinking nice about them. I called caliber to let them know the issue I'm having they seem very concerned and tell me they will call me back see what they can do. I receive a call from the Regional manager saying that if the issue why I'm not satisfied with there job is because of my battery that they can't do nothing about it because they never touched under the hood . -_- mhm funny thing is I know you guys pulled my battery because the plugs on the battery where loose not tighten at all after I got the car back from them , and my HID headlight bulb wasn't plugged in. So I know for a fact they touched that area of the car. Why be sneaky and not be honest about the work you did in my car. My car was 100% functional when I left it at Caliber Collision. They day of pick up I was already having issues. They are nice while they got you there trying to get paid but once you walk out your the end to them. Wish I would of taken my car somewhere else. Now I'm $200 short because I had to replace a battery that wasn't even the one I had just recently replaced. I hate to leave negative comments but I'd expect for them to take responsibility since the car was last in there hands, and when I dropped of my car it was working just fine.

 9 years ago (12-11-2016)

Great reliable service.

 8 years ago (12-07-2017)

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