Can Am

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Address: 338 Coal St, Wilkes-Barre, PA 18702, USA

Phone: (570) 824-2453

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State: Pennsylvania

Zip Code: 18702

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Reviews

The service department is a joke. Our side by side, which we've had for less than a year, caught fire about two months ago. When we called to tell them and to schedule service, they showed no empathy or concern that it caught on fire.  They made us wait two weeks before they could service it.  Our machine has been there for NEARLY TWO MONTHS now! They promised us it would be ready on multiple dates, then as those dates came, they told us the parts still aren't in.  Eventually, they told us that they don't order parts for customers until they meet a certain dollar threshold to qualify for free shipping from CanAm. How do they promise dates to customers for pickup when they don't even know when they'll be placing their order?!? It's such a selfish business practice to save Two Jack's a few dollars.  We finally were told our machine was ready so we went to pick it up, only to find out it is stuck in 4 wheel drive, which wasn't even an issue when we dropped it off to them! And, they ALSO forgot to order one of the parts so now we need to wait even longer for that...which mind you, the parts department just promised us would be coming in 3-4 business days. Again, how could they possibly promise a date to us? I'll be expecting to pick up that part in 1-2 months...or never...because they'll probably forget to order it a second time.

 8 years ago (22-08-2017)

I'm not sure about purchasing from them however their parts department i've never had a problem with. I have an old suzuki bike and they are able to get me the parts straight from the dealer i love it! Thanks 2 jacks with out you i would never be able to find the RIGHT parts online!

 8 years ago (19-06-2017)

I bought a Triumph from them yes they told me that they were not going to be a Triumph dealer anymore but they did not tell me that the closes Triumph dealer is more than an hour away incase of warranty issues which i have. My bike is a 2013 and they left the same factory battery in it and it eventually died and they gave me no help there but charge a useless battery. That's not the warranty issues I'm having it something electrical. Partially my fault on the subject because could have avoided them in the first place but come on man! Oh yeah $112.00 for an oil change.

 8 years ago (20-05-2017)

Sales people great when buying - forget about you after. Customer service keeps people coming back. They lost my business. Buyer be ware. Visit Rudy Palmers first and you will never buy or service SXS or ATV anywhere else.

 8 years ago (09-06-2017)

We purchased a 2016 Can Am Defender... WE LOVE IT!! we were originally looking at a Polaris at another dealer... But the display, dealership, pricing, and overall experience is what won us over (oh the machine too!) Chris was great to work with as too was Monica in the finance office!! 

I'm a sales manager at a local Car Dealership in the area, and I know that the  overall dealership experience is what wins customers for life and Two Jscks... you sure did good! Thank you for the exceptional service! We love our Defender!

 9 years ago (09-11-2016)

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