Canadian Tire

Reviews, get directions and contact details for Canadian Tire

Address: 1170 Heron Rd, Ottawa, ON K1V 6B2, Canada

Phone: (613) 733-6776

Website

State: Ontario

City: Ottawa

Zip Code: K1V 6B2

Opening Hours

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

I will keep my review fair. 

Let it be known that I live(d) in the neighborhood, and have been a repeat client of this particular Canadian Tire for 4 years. No more.

For my car service, I wanted to swap my winter rims for summer rims. I asked them to remove my bald summer tires from my summer rims and install new tires, and mount them onto my car. 

I asked for a specific set of tires. Checking the website, the store is said to have them in stock. I asked the representative in PERSON the day of my service if they definitely have the tires in stock. He assured me they did. I left my car and was told to wait for a call in 1.5 hours to pick the car up.

1.5 hours later, they notify me that the service was not done because they could not find the tires. They wasted my time, rather than notify me immediately. They refused to order the tires from another location because it's not their policy. They refused to discount any future service. They also refused to order the tires without me expressly paying first.

So, in short:

1) Assured me work would be done, then didn't do it.
2) Not aware of their own stocks and supply counts.
3) Do not value customer time in the slightest.
4) Refuse to apologize for their mistakes and refuse to offer any remediation.

I will not be returning to this store. I urge other potential customers to heed my warnings and to visit any of Ottawa's other fabulous Canadian Tire locations.

 7 years ago (14-05-2018)

Very nice and bright store.  Friendly greeting at the auto section, but the parts department was too busy to help me find what I was looking for. Selection was not extensive, left with 3/6 things we came for.  The prices of the specials were very low and they had lots of stock in.

 7 years ago (22-04-2018)

They usually have what we need, but they definitely need to hire more cashiers, especially on weekends and evenings. Also you can’t leave the store without having them let you out.

 7 years ago (30-05-2018)

Good selection of products; I found what I was looking for within minutes. However, the customer service was hit and miss. I talked to three employees in the store. Two of them were superb and I felt we’re going the extra mile. The third was a bit rude and dismissive.

 7 years ago (27-04-2018)

Smaller than other Canadian tire stores, and it looks like it could use some renos.

The sales are usually pretty good and they offer a great warranty on their products. 

It's a bit difficult to find staff when you're looking for help.  Most of them are close to the cash registers, or customer service counter. 

There's a gas station at this location which makes it convenient. 

Only other issue is getting in/out of the parking lot because it's on a busy intersection.

 7 years ago (19-12-2017)

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Reviews, get directions and contact details for Canadian Tire

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