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Reviews, get directions and contact details for Capital One Bank

Capital One Bank

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Come visit your local Capital One branch in Dallas, TX! Capital One is a diversified bank that offers a variety of checking, savings, mortgage and lending accounts and services to individuals, small businesses and commercial clients. Customers enjoy convenient access to their accounts though online banking, mobile and tablet apps, ATMs and in person at one of our 900 bank branches. Member FDIC. Equal Housing Lender.

Address: 3790 Belt Line Rd, Addison, TX 75001, USA
Phone: (972) 364-6635
State: Texas
Zip Code: 75001


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Reviews
Went through the DT on a Friday to pay my credit card. I sent up my payment and no one greeted me, I sat there waiting for 2 minutes to see if someone will take my payment but I had to call the teller! She came over to greet and take the payment I then waited 15 minutes for them! I had to again call them teller and she stated that they only had 2 tellers working and "sorry for the wait". I only had a 30 min lunch and spend most of it waiting for her to return my credit card! I had to drive around and go inside to get my credit card because they were taking forever! I understand that they may have been short staffed but communicating with the customer that there may be a wait for 20 minutes for any transaction would of been nice! No sense of urgency and really bad communication from the teller!
8 years ago (11-08-2017)
Have been using this branch for over a year. Always prompt personable and thorough.
8 years ago (30-06-2017)
This Capital One has outstanding customer service. Edna, Kassandra, Nadar and Chapman went above and beyond to help me use the Capital One Reward's system to book a flight. They are always friend and inviting and willing to help. Thank you!
8 years ago (13-03-2017)
AWESOME BRANCH!!! The staff at this location were very professional and very knowledgeable of all the needs that I had, specially Nawdar and Kelin that helped me with everything I needed that day. They went above and beyond with all the inquiries that I had in my account. Thank you!
8 years ago (21-02-2017)
Oh my gosh! This is by FAAAAAR the BEST branch in the North American REGION! Shoot, perhaps the whole world! The staff is SUPER friendly and one of the bankers is SUPER cute. I love going in whenever the branch near my job is having ATM issues. They're just all in all really appreciative of everyone that walks in through their doors and love to show it. I rate 6/5 (:
10 years ago (02-10-2015)
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