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Chase Bank

  1. Texas
  2. Addison Bank

Reviews, get directions and contact details for Chase Bank

Address: 14250 Marsh Ln, Addison, TX 75001, USA
Phone: (972) 488-0066
State: Texas
Zip Code: 75001


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Reviews
I lost my debit card and license over the weekend and haven't really had a chance to look for it yet but I needed cash yesterday (Monday) so I went in to this location and let the teller know my problem and he was awesome at helping me. He just had me answer three security questions and informed me that I could only take out up to $100 per day without my ID or debit card. I said that was fine because I only needed $40. Fast forward to today (Tuesday), still no luck in finding it and needed to meet my sister who lives 2 hours away for something and planned on looking around her car since that's where I remembered having it last. I went back in to this location and let them know I had been in yesterday and still hadn't found my license or debit card and just needed enough cash to get gas. This time the teller had me write down the answers to 4 security questions and again informed me I could only get $40 per day and only one transaction per day without ID and again I didn't have a problem with that. He then tells me that he needs a supervisor's approval. Cool. Until I realized that the supervisor was an employee I overheard saying two employees were getting on her nerves as I was walking in. She then comes and proceeds to ask how long it had been since I lost my license, I let her know that I didn't think it was permanently lost I just needed to look a little harder and that it was probably in my sister's car. She then says that giving me MY OWN MONEY is a one time curtesy without ID and that she shouldn't even do it for me because my ID isn't lost, "someone else just has it". I tell her as far as I know IT IS LOST because I can't find it at the moment and I have already answered FOUR security questions for the teller. I also tell her that I have a work ID, a social security card, an old Chase debit card, and can even log in to my Chase account online to prove to her that it is my account. She proceeds to ask me where my direct deposits come from and also my last three automatic payments (?!). I give her all of that information and she still insists on repeating that she cannot help me because I don't have my ID. Finally, the teller gave me my $40 and I was so livid I just walked out but I should have asked to speak with her again privately because that is NOT how customers should be treated! I understand the rules about ID and appreciate the security concerns, HOWEVER, I was told multiple times that I could only make one withdrawal per day for no more than $100 without an ID and I didn't try to do anything more than that and I was able to answer my own security questions without hesitation! I was already considering changing banks but I am definitely switching now after this incident!
8 years ago (20-06-2017)
Great service polite employees
9 years ago (30-04-2016)
Super service
8 years ago (17-02-2017)
It did what I needed it to do that is all I want in an app
10 years ago (15-09-2015)
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