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Capitol Federal Savings Bank

  1. Downtown
  2. Topeka Finance

Reviews, get directions and contact details for Capitol Federal Savings Bank

Address: 700 S Kansas Ave, Topeka, KS 66603, USA
Phone: (785) 231-6213
State: Kansas
Zip Code: 66603


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Reviews
I opened my account at this location. I found out I am being charged 35 cents every time I use my debit card. I confronted them about it (I couldn't find anything about it from the paperwork) and they said something to the extant of it being standard. A month later, my card has not worked for over a week. Their phone customer service was down when my card got declined the second time (I thought the first was a fluke). I called the branch when they were open and they said it was a known issue they were working on. After 8 days, it still isn't working, but now I got a letter saying my account was hacked. I'm closing my account.
8 years ago (10-06-2017)
Well I love my Capital Federal. I was just in the one yesterday on Vermont Street in Lawrence, Susan did some notaries for me. She is awesome so kind and helpful .I've known her for years. She has always provided excellent service. So has Deborah. I have never had an issue with an account or problem . I can't say enough good things about this bank or any of the branches I have been to in Lawrence. We will never bank any where else and I highly recommend this bank. I do miss those cute commercials where the guy says no I don't have a reservation but I bank at cap fed and gets a table .That makes us laugh. Bruce & Trish Gifford
10 years ago (19-09-2015)
Fed up with the poor service this bank provides and will be switching over to a local credit union. The customer service at this place is the worst I have ever had to deal with.
13 years ago (01-03-2013)
I've never in my life dealt with such as incompetent business. This company cannot simply send my mail to the address I keep telling them. Without my, or my wife's approval, CapFed will randomly change my address. This has been going on for 2 years now, and appears to happen every 3 months. I've called, sent emails, sent 2 letters, and even had some official "manager" letter sent back to me having me sign some address paperwork, but nothing has worked. They continue to change my address without approval. Please look the other way when looking for a bank because if they can't do something as simple as addressing mail, who knows how many banking errors they make. I'm looking to refi ASAP to get away from this incompetent company.
16 years ago (03-02-2010)
Best customer service.
15 years ago (16-12-2010)
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