Capitol Federal Savings Bank

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Address: 3310 SE 29th St, Topeka, KS 66605, USA

Phone: (785) 235-1341

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State: Kansas

Zip Code: 66605

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Reviews

Horrible customer service. I took my 14yr old daughter in to open her first checking account. The women who helped us was very rude and not helpful. She told us she would need some form of picture ID. After going back home and finding a school ID she then told us we also need her SSN. I was so frustrated due to the fact she did not give us that info the first time we were in. It was clear she did not want to help us. I have banked with CapFed since I was a child, I have always been treated nice. But I'm writing this review because one, my child was the one whose feelings were hurt and two, this is not the first time this particular employee has been rude to either me or my husband. 
I was doing some shopping in KC that day so I decided to stop in an Overland Park branch. It was the exactly what I expected. They were overly friendly to my daughter and I made her feel special as she opened her account. And I'm hope I'm not getting anyone in trouble but I noticed they did not ask her for a ID. Only mine. Rarely do I use the 29th and Croco branch because of this lady. But I will now make it a point to avoid this location.

 9 years ago (13-11-2017)

Terrible customer service in the debit card dept. Nicole and Sara were not helpful and Sara lied to me directly. They do not return calls and they don't open on time. I'll be closing my account with them and using commerce instead.

 11 years ago (16-03-2016)

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Capitol Federal Savings Bank

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