Carl's Jr.

Reviews, get directions and contact details for Carl's Jr.

Address: 1691 W Valencia Rd, Tucson, AZ 85746, USA

Phone: (520) 294-4310

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State: Arizona

Zip Code: 85746

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Reviews

HORRIBLE SERVICE!! I was headed to the counter to get a refill and she Sami butt she just turned around and gave me her back. I saw she was doing something so waited. No greeting no one moment or how can I help you nothing but as stated she clearly saw me and knew I was there. I said excuse me & I see her tilt her head a little bit over to her side but it's as if she chose not to listen and she just continued doing whatever she was doing. I then proceeded to say excuse me again and this time it was louder, the cashier guy looked at me right away, and he was also doing something, but the Brenda manager took a few seconds to even turn her head around. I asked can I please have a refill? (The reason why I went to the counter was because they did not have sweet tea in the self-serve at all.) Once I asked for the refill the cashier guy right away was about to start heading towards me but the manager Brenda said one sec in what seemed to me a bother tone and just turned her head around to continue doing what she was doing. I waited a few minutes and then she just walks over, right in front of me like nothing, to the drive-thru window and the cashier guy notices that and saw how I was upset at this point just waiting there so he heads towards me to refill my cup with a smile. He very nicely refilled my cup with no problem at all and the manager girl just came back as he was refilling it, she said something to him and laughed. I told the guy thank you once he was done and I asked for that manager's name and while he was answering my question the manager decided to now interact with me and said excuse me. I asked her for her name, which was Brenda. She also seemed to be covering her name badge at first. I always seem to have a problem with customer service here at this location whether it's through the drive-thru or in person. Whether there is no greeting or the whole tone seems sour as if they don't want to be there, except for that cashier guy he was really nice. I wish I would have got his name he was on top of his job and definitely made sure to provide great customer service. With this last visit I'm not even sure if I will be heading back to this location. This is not the first time and now that I got it from a manager it's just ridiculous. All I wanted was a calm meal but instead it seems like a got a bag full of attitude with another entree of unprofessionalism.

 8 years ago (03-10-2017)

This is the best Carl's around. Staff is awesome. Place is clean. Service is accurate and quick. Easily my favorite fast food place in Tucson.

 8 years ago (20-08-2017)

Always get your order wrong. I'm not sure why a simple order of a western burger with no cheese is so hard. 9/10 times they get it wrong. I'm tired of returning food everytime I order it. I'm done going here.

 8 years ago (27-10-2017)

Crapiest service ever rude cashier in drive thru oderd two meals waited for two minutes for my drinks and never got then they closed the window and ignored me WORST PLACE EVER BEEN TO

 8 years ago (01-10-2017)

This is My Favorite Carl's Jr, Very Clean and Very Delicious, not loud at all good place to relax and enjoy your meal.

 8 years ago (24-08-2017)

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