Carol Lewis Day Spa

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Address: 386 E Maple Rd, Birmingham, MI 48009, USA

Phone: (248) 642-1570

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State: Michigan

City: Birmingham

Zip Code: 48009

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Reviews

Carol Lewis and her team are wonderful. I've suffered with severe acne for 10+ years and nothing worked until I started doing microdermabrasion and microneedling with Juliann. Juliann is wonderful and knowledgeable about skin and how to treat it well. Whenever I visit, I am greeted warmly by the kindest, most welcoming people. I would recommend their services to anyone- woman or man, old or young- it doesn't matter! Anyone can benefit from a good skin treatment or massage. I would give them more stars if I could. Absolutely wonderful people and fantastic service!

 7 years ago (02-02-2018)

The staff was very nice !! However, before my facial my skin was absolutely perfect . Never broke out . Everyone complimented my skin . I got a facial for the first time here . I wanted to give a facial a try for the first time and have a relaxing day with my friend . I literally broke out into an allergic reaction covering my entire face two days later .. I had to go to the dermatologist ; got a cortisone shot and received topicals. I called the salon and she’s goes , “ did you eat strawberries or something!?” First of all , I’m not allergic to any foods . Second of all, does she’s keep up with her ceu’s ( continuing  education classes ) days after I also noticed how I developed scarring in the sides of my chin ...  A month following that I now break out in small red pimples on my face and I absolutely never have before . If you’re looking to ruin  your skin then come here . My skin was flawless before . I will now be making my second expensive dermatologist appointment since this facial. I do not recommend !!!!!

 7 years ago (01-03-2018)

Got a call 40 minutes before a scheduled massage to say only that they don't have a masseuse today and mine and my wife's  massages are cancelled. Super awkward phone call, and no offer of literally anything as an apology, didn't even ask if we wanted to reschedule. Learn proper customer service. If you're forced to make such a phone call, be prepared and perhaps do something to try and keep a client. Would never recommend based on my interaction today.

 7 years ago (17-02-2018)

Juliann does an amazing job with brows and tinting.   I highly recommend her!!!

 7 years ago (17-03-2018)

I had a very strange experience with this place. ..last week, I went in for a facial. I found them on groupon and I was just looking to get a cheap, basic facial. I called and they were able to get me in that day. Great. On the phone, I told the woman that I could be there in an hour. She said that’s fine because everyone cancelled because of the weather and that they will stay for me. It was 2pm... lol they close at 7pm. She then asked me if I had a gift certificate to use, I said no. She said okay great and I was on my way. 

I get to the place and immediately am rushed up to the facial room. I tell the esthetician that whatever the groupon is for, that’s the type of facial I’m getting. Immediately pissed off, she leaves the room. For literally 10 minutes. I come back and she starts the facial (which literally lasted for less than 10 minutes) and starts telling me how she’s an award winning esthetician and blah blah blah. I’m like okay, congrats... but you suck right now.

So I finish up (in 10 minutes), and head downstairs to pay. The woman at the front starts badgering me about how I used a groupon and that is so inconsiderate because they waited for me (it’s 3pm at this point and again; they close at 7pm). She then reiterates on this award winning esthetician. And KEEPS bombarding me with how much of a burden it was that I was using Groupon. Literally would not give it up... I was so uncomfortable. I then start to tell her that I apologize she doesn’t like groupon, but that’s how I found them and if they didn’t like it they probably should choose not to be on it. 

Very strange interaction that went on way too long. Bottom line, don’t treat your customers like this. It’s awkward. And don’t be on groupon if you pose this award winning esthetician.

I’ll give them two stars because they’re place is very cute in downtown Birmingham. Just staff the building with better people and you’ll be good to go.

 7 years ago (12-02-2018)

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