Chaffey Federal Credit Union

Reviews, get directions and contact details for Chaffey Federal Credit Union

About

Chaffey Federal Credit Union (CFCU) provides the best personal financial solutions and quality service in Upland, Rancho Cucamonga, and West Covina.

Story

Chaffey Federal Credit Union (CFCU) has provided personal financial solutions and quality service since 1964. As a not-for-profit, federally chartered, full service financial institution owned entirely by our members, our main objective is to help our member/owners achieve and maintain financial well-being. We provide a wide variety of FREE and low-cost financial services, plus low loan rates and competitive savings rates. And, we provide the best personalized service in town!

Mission

Chaffey Federal Credit Union is
committed to providing superior
quality financial products
and services to our members,
today and in the future,
while maintaining financial
strength.

Products

Visa
Visa Rewards
Loans
Checking and Savings
Member Benefits and Services

Address: 1024 W Foothill Blvd, Upland, CA 91786, USA

Phone: (909) 986-4552

Website

[email protected]

State: California

City: Upland

Zip Code: 91786

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Overall bad experience with loan department. I received car loan through this bank. Right away I added them to my bill pay through my bank. I pay all my bills this way. Never an issue. After several successful payments this way, I received a call from them saying I missed a payment. I explained to them I paid it through my bank. They said their PO Box had been broken into and my check must have been taken so they gave me a "courtesy" waiving of my late fee and I made a payment over the phone. A few months later I received another call saying I was late. The same exact situation except for their box wasn't broken into this time. The said they never received it and I was being charged a late fee. I called my bank who said they sent 2 checks for some reason. Both had been delivered according to their records but neither one was cashed. Chaffey said they didn't have either and insisted on charging me a late fee. I had my bank cancel those checks and had to fight to get them to wave the late fee. Which they ultimately did. I went into the bank directly once to make a payment. I was told I couldn't pay with a debit card unless I was a member of their bank. I was told to go outside and withdraw the money from their ATM. Why is the ATM attached to the bank different from the machines inside the bank? Of course, I couldn't take out all the money in one transaction so I had to pay their ATM fee twice. Then stand in line again to be helped by a not very friendly teller. So I started calling in to pay over the phone. Eventually I asked to be set up for automatic payments. I was told over the phone they would take care of that for me. The next month, I got a call saying I was late again. I called them and explained the situation and was told I was supposed to send a form into them authorizing the auto payments. I had never received that form and wasn't told about it the day I asked to be signed up. Most of the time when I called, the person I talked to sounded like she was having a bad day. Not friendly most of the time I called in. Due to the unfriendly customer service and unnecessary headaches trying to make my payments, I would avoid this bank at all costs.

 8 years ago (06-11-2017)

I've been with chaffey for over 4 years now. Great place.

 8 years ago (28-06-2017)

Bad bad customer service.  Only  had 2 months before we left. Priscilla at the Rancho branch was our only positive  experience.

 9 years ago (18-03-2016)

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