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Reviews, get directions and contact details for Charlotte County Utilities

About

Charlotte County Utilities (CCU) is a Public Utility system that is economicallly sound, environmentally responsible, reliable and customer responsive.

This page is not monitored 24 hours a day. For assistance please call 941-764-4300.

Story

Charlotte County Utilities provides potable water, wastewater treatment and disposal and reclaimed water for irrigation, serving more than 60,000 homes and businesses throughout unincorporated Charlotte County.

Utilities is a department of Charlotte County Board of County Commissioners (www.CharlotteCountyFl.gov). This site is intended to serve as a mechanism for communication between the public and the Utility on the listed topics. Any comments posted on this page and the list of fans of the page are public record and subject to disclosure pursuant to State of Florida Public Records Laws. Public disclosure requests must be directed to the County Attorney's office.

The utility is a separate government-owned enterprise that is fully funded by customer rates, fees and charges, not by ad valorem tax dollars.

The Utilities Department consists of four divisions: Administration, Business Services, Engineering and Operations. CCU is led by the Utilities Director, who works under the direction of the County Administrator and Deputy County Administrator.

Administration - includes the Director and support staff.

Business Services - includes Customer Service, Billing & Collections and Meter Services, and is overseen by the Business Services Manager.

Engineering - provides full engineering and inspection services to residential and commercial utility customers, and overseen by the Engineering Services Manager.

Operations - is responsible for the operation and maintenance of all County owned and operated water, wastewater and reclaimed water facilities, including plants, booster stations, lift stations, fire hydrants, valves and the entire distribution and collection system. It is overseen by the Operations Manager

Mission

Charlotte County Utilities' mission is to provide products and services of uncompromising value to our community by operating a public utility system that is economically sound, environmentally responsible, and operationally reliable and customer responsive. We are proud of the wide range of exceptional services we provide our customers 24 hours a day, 7 days a week, all 365 days a year!

Products

Potable Water
Wastewater Treatment & Disposal
Reclaimed Water

Address: 25550 Harborview Rd #1, Port Charlotte, FL 33980, USA
Phone: (941) 764-4300
vog.lfytnuocettolrahc@troppusucc
State: Florida
Zip Code: 33980


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Reviews
Recently while crews were installing satellite reading nodes a situation arose that required a extensive repair. Jason Dugan & crew arrived in a timely manner and handled the problem. The problem was across the street but the main shut off was on my side, so hence a large piece of equipment had to be used. These men worked till early in the morning and when they had finished I could not believe the next day how they had refinished my property. Short of the grass missing you wouldn't know anything happened. Great job guys.
8 years ago (16-05-2017)
I called before they left at 4:45 pm, was put on hold for 10 minutes and then was told I called too late. I asked if my water would be shut off and they said they didn't know. The worst customer service I have ever seen. If you can use someone else, do so. This is a sad joke
8 years ago (20-07-2017)
Nobody to answer inquires in engineering dept during lunch period! Error in records regarding lien on commercial property is causing an unnecessary delay. Have receipt that's it's paid. This is second time I've had problems with Charlotte county utilities. The first time they cashed a check addressed to me and applied $1400 towards someone's water bill. Apparently the utilities post office box is near mine and the post office erroneously placed it in their box. They just posted it even though it wasn't made out to them. Waited a long time for the refund because they only cut checks twice a month. Shameful! I think someone should audit their accounting department before someone goes to the newspaper.
8 years ago (30-03-2017)
I went to the utility department on 02/28/17 to obtain information regarding the cost of filling a new swimming pool with water. I had a very short wait until I was served. The lady working behind the counter was very knowledgeable, helpful and polite. I don't understand the negative reviews this organization is getting. I left there being a very satisfied customer.
8 years ago (01-03-2017)
This homeowner cant READ the meter due to the fact that the sight glass is all scratched up.. I told the service reader verbally and gave them a written letter REPLACE METER. It basically had the language above written in it.. They told me call CCU office.. I said NO, you have been given NOTICE.. FIX IT.. That was months ago.. CCU SUX!!!! Huge beautiful offce campus with all new beautiful trucks. CCU is a con artist and is ripping the people off. Water is a basic necessity and a resource that belongs to all on planet earth. Charges should be $5.00 a month!
9 years ago (10-02-2017)
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