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Chase Bank

  1. Texas
  2. Grand Prairie Finance

Reviews, get directions and contact details for Chase Bank

Address: 3980 S Carrier Pkwy, Grand Prairie, TX 75052, USA
Phone: (972) 264-3416
State: Texas
Zip Code: 75052


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Reviews
I hate going to this bank. I live so close to it but would rather drive miles to another bank just to avoid the horrific customer service. I came early enough in the morning when they were not busy to get a replacement card and waited for an unnecessary long period of time while a few representatives were sitting at their desks with no customers. Wow! Finally a rep by the name of Rose who seemingly acted like she hated her job assisted me. When I asked her about why I couldn't replace the card via the 1800 number, she told me about a change to my account that actually was Chase' error and then had the blatant audacity to become argumentative when I questioned her about it. Speaking to the manager was a joke as well. She definitely didn't smooth the situation and made me feel as if my complaint about poor customer service was just a waste of time. She stated if I ever change my mind about customer service to let her know. What an idiotic statement to make. The objective would be the way they treat their customers and change it! This bank has went to the dogs. The former staff knew me by name and it was very enjoyable to stop by and get my banking needs addressed; now with new management and completely new staff they downgrade the whole customer service experience. Oh by the way, they will say "hello" to you while they leave you waiting forever as they do nothing.
8 years ago (20-09-2017)
Had to wait a long time for a banker and they said I had to go next door to chick fil a to use a restroom. Great service there. Even Bank of America and Wells Fargo has restrooms for their clients to use.
8 years ago (10-10-2017)
The worst experience for a drive through I've EVER had. I literally waited in line for over an hour (10:40am-11:52am). I understand you only have 1 person in drive through, but if you see they're busy, then maybe you should use common sense and put someone there to help! I hate this location so much, the drive through people ALWAYS seem as if they don't care or have any sense of urgency. If I could choose 0 stars, I would!
8 years ago (05-07-2017)
Simple and straightforward banking experience. The bankers are very knowledgeable and do everything they can to tailor to your banking and financial needs.
8 years ago (02-08-2017)
This is not the closest branch to me after Chase closed the branch at 4146 S. Carrier Parkway. This branch is busy so parking is difficult. They do have two state of the art ATM's that offer deposit service in the drive through. They are next to a Chick-fil-a so traffic in and out is difficult during lunch hours.
8 years ago (04-07-2017)
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