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Chipotle Mexican Grill

  1. Middletown
  2. Middletown Fast Food
  3. Middletown Mexican

Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 3479 Towne Blvd , Middletown 45005, OH, US
Phone: (513) 392-4236
State: OH
City: Middletown
Zip Code: 45005


Opening Hours

Monday: 10:45-22:00
Tuesday: 10:45-22:00
Wednesday: 10:45-22:00
Thursday: 10:45-22:00
Friday: 10:45-22:00
Saturday: 10:45-22:00
Sunday: 10:45-22:00

Update Info

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Reviews
This has been the worst Chipotle I’ve been too. My quesadilla was 8.95, more than a chicken bowl just for a mediocre serving of cheese! I asked to get more and they said that was the portion for a quesadilla. Also my chicken was super burnt. Chipotle was my first job and I’m beyond disappointed on their lack of care for food quality.
Very strange but they seem to always be trying to get you to leave. They close at 10 but just after 9 the girl at the register comes out and starts stacking chairs on the dirty tables like they are already closed. I think this is an attempt to get people to not come in thinking they are closed. The tables are usually dirty and you have to clean your own. The girl is more worried about stacking chairs on tables than cleanliness. No one is super friendly.
This Chipotle is VERY hit and miss with their service and quality of food. It usually misses. The experience we had last night was probably the worst so far. When we walked in it there were two girls running the line. They saw us walk in but let us stand there for a good two minutes before ending their conversation and acknowledging us. I always get three sides of chicken in a burrito. THAT’S IT. So I’ve always been charged for just that. 3 sides of chicken and a tortilla. The chicken was super dry and they charged me for a chicken 3 pointer with two extra sides of chicken making my burrito over $13. I always get a large bad of chips. They charged me for two. My boyfriend got a steak bowl and the girl was just slapping the stuff in there while trying to have a conversation with her co workers. When she was done they literally set our food there and walked away and started talking. No one checked us out until what looked like the boss for the night asked this girl who was limping to ring us out. You could tell she didn’t want to be there at all by her attitude. When the total came out to almost $40 and we have literally never paid that I was extremely confused but honestly the service/attitude was so bad we didn’t even want to bring it up. We just wanted to eat and leave. I got a small drink for myself and always get lemonade. They were out. When I asked the girl about it she said they’re out and have no more to put in there. Future reference you should probably put a sign up because I wouldn’t of wasted almost $3 on a small drink then. I would of got a cup for water. The chips were also stale. So it was just a horrible experience. They have good days, but you’ll most likely catch them on a bad one.
Definitely hit and miss with the food… typically a dramatic miss. The food ALWAYS comes cold if ordered, and if you plan on ordering delivery from this store, you better do it two or more hours before they close otherwise they will NOT make your order. I’ve had to call Chipotle customer service numerous times because I will place an order through THE CHIPOTLE APP, get an ETA, and the order never shows up because they don’t accept the order and the store closes. As someone who has worked for Chipotle in the past, I will say spend the extra 10 minutes and go to Monroe. The food quality is better and you’re not going to get cold food. I’ve also worked for DoorDash, and if the Dasher does what they are supposed to do red insulated bag, the food stays hot. Period. We can’t be blaming the Dashers here, this is all on this specific store. From this point forward, I’ll be ordering from Monroe. I’ll pay the extra money to get quality food. I will not be ordering from Towne again, and I’d strongly recommend you take into consideration all of the other negative reviews before you do, too.
I just had my first dining experience at this location, and I have to say I was more than impressed! Everywhere I looked, the place was clean, neat, and inviting; from the big picture windows, dining area, food prep and serving stations to the staff themselves! I was greeted by friendly and helpful staff, the portions were just the right amount, and the food items were fresh and the proper temperature! This is a Chipotle I look forward to returning to, even though there is one closer to me in Springboro; the management team from the Springboro location should take a drive down to Middletown and take some lessons on proper procedures from this restaurant's style, cleanliness and fresh food!
I have had ridiculously bad experiences ordering from here lately. Twice in a row we were given orders that were made incorrectly. Once, my wife and i received chicken instead of steak and the other time there was no meat at all on one of the bowls. Also, it took almost 10 minutes at the window for them to find our order that was made incorrectly once and the other time we waited in the drive thru pickup for about the same amount of time while cars in front waited for their food. This location really needs to step it up. I've never had experiences like this with any other chipotle.
This particular chipotle is ripping it's customers off. Charging a buck fifty for a side of sour creme that if put directly on the bowl or burrito would be free. The little plastic side cup is costing a dollar fifty. When I asked the manager about it he just said yeah. So I won't be going back to this chipotle. The other ones in my area are not doing this. If you are dealing with higher input costs there are other fair ways of dealing with it rather gouging your customers in ways you hope they won't notice.
Food is hit or miss, service can do better. Some are acting as if you are bothering them. Always tell you exact change or card only.... Hate to tell chipotle but the coin shortage is over stop being lazy as a company.Food: 3/5
Just received our $47 order on door dash 0 delivery fee the burrito is smaller than my spoon rest and I literally bc I counted 26 chips. I got more air in that bag then a bag of potatoe chips !!!
When did they start charging for salsa on the side no other chipotle charges but Middletown does. We go about 2times a week and it hit or miss they always out of something also
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