Cinemark Mall St. Matthews and XD

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Address: 5000 Shelbyville Rd D210, Louisville, KY 40207, USA

Phone: (502) 259-9649

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State: Kentucky

Zip Code: 40207

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Reviews

Went here a few weeks ago with my girlfriend. We were seeing "It". I am 22, but I look pretty young and expect to get carded. She is 20. This is an R film so you must be 18 or with a 21 year old to get in.  Well the guy only carded her and automatically assumed I was under 18 and didn't look at me or cared to card me as he quickly refused to sell us tickets. He also assumed my gender on top of all of that. As I was already aggravated I said something to set him straight. Poor customer service. Don't be too quick to judge. Your job is to card everyone and not automatically assume things.

 8 years ago (27-10-2017)

We have been to this theatre several times and have never had any complaints, other than the occasional super loud person talking throughout the movie or endless line at the ticket counter. But other than that we love this theatre. 

Today we went to see Wonder Woman. We bought our tickets ahead of time so we got in line to have our tickets checked but there was no attendant. After a minute or two an off-duty employee walked past and waved the entire line of people through, she didn't check a single ticket or even direct people to their theatre. Kinda weird. This was a showing with assigned seats and again, there was no attendant in the threatre to help people find their seats. So basically, unless you've been in this theatre and know to look at the floor for the letter and the chair for the number it can be really confusing to find your seats, especially in the dark. We found our seats and settled in, the previews began and then an attendant came by and told the people next to us, a couple and their young daughter, that they needed to move because one of them was in the wrong seat. The attendant separated this family, making the father go sit a row below his family. He then proceeded to rudely check my husband and my seats telling us that we needed to move because were in the wrong seats. It was clearly on our tickets that we were where we were supposed to be. We started to move and he reluctantly admitted he made a mistake. I get the whole idea of assigned seats but there was really no reason to separate the family, it caused way more of a problem than it needed to. The theatre was not even close to full so he could have found seats to accommodate all three of them. There is a kind way of telling people they are in the wrong spot and this employee was not kind. If they had just stationed an attendant at the door to direct people the whole situation could have been improved or completely avoided.

 8 years ago (14-06-2017)

Staff doesn’t seem to care but a great movie experience with luxury seating recliners. Love how it’s never too crowded.

 8 years ago (27-10-2017)

Excellent place, I wish that every theater had the same seating option as they do, sound and picture quality is mind blowing. Just Awesome

 8 years ago (04-07-2017)

Nice venue! I was surprised to find out that the seats are now "assigned" and you have to choose them when you purchase your tickets.

 8 years ago (04-07-2017)

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Cinemark Mall St. Matthews and XD

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