Citizens Bank

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Address: 315 Harvard St, Brookline, MA 02446, USA

Phone: (617) 731-1900

Website

State: Massachusetts

City: Brookline

Zip Code: 02446

Opening Hours

Monday: 8:30 AM – 4:00 PM
Tuesday: 8:30 AM – 4:00 PM
Wednesday: 8:30 AM – 4:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Closed account after 7 years due to continual degradation in customer service.  I close all my accounts, despite submitting written request to close at this branch, they failed to close one.  A year later they're demanding maintenance fees on this $0 balance account. No surprise they've a "D" score and 97% negative review on Better Business Bureau.   Stay away from these crooks.

 8 years ago (19-02-2018)

Slow to respond emergency, like loss of debit card. Nobody to call from citizens after hours for business account. Wrong opening hours on map quest

 9 years ago (03-01-2018)

I am writing this review after a positive interaction with Citizen Bank at 315 Harvard Street in Brookline, MA. We are new to the branch and there was a misunderstanding on how the one-deposit bank account worked in terms of overdraft protection. Thanks to the help of one of the young staff 'Maritza Bautista', who is still in training, but has excellent communication skills and an innate ability to work with customers, our problem got resolved promptly and satisfactorily. With young people like her banks are in good hands. I strongly recommend this bank to newcomers but make sure you understand all policies as they are a bit different than other banks in the area.

 10 years ago (20-05-2016)

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