Citrus Sports And Apparel

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About

Custom Screen Printing & embroidery / Retail sporting goods & apparel.

Address: 1801 US-19, Crystal River, FL 34428, USA

Phone: (352) 564-9402

Website

moc.stropsurtic@lliw

State: Florida

Zip Code: 34428

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Reviews

I am so DISAPPOINTED.  Friday the 14th i was in the market for 25 T-shirts with my business logo on them. I went on multiple sites and was doing some shopping. I stumbled across this company on google. I gave them a call and i spoke to Hannah. I told her what i required. " I need 25 T-shirts by Saturday the 22nd, can this be done. She said yes, However it typically takes two weeks but we should have no problem. She stated "send me your logo and we will have a proof by Monday the 17th". I never received a phone call. IN FACT i called and left voicemail's Monday , Tuesday & Wednesday and follow up emails. Nothing. I receive a phone call Thursday the 20th at 8:35am. It was Hannah. She stated "Sir we cannot have these shirts done for you by this Saturday it is impossible! I was under the impression you need them by the Saturday following. Now that excuse could work, but the sad part is, the same Friday i spoke to her  for the first time over the phone, i PERSONALLY drove to the mall after our phone call. I went up to the counter and i asked to speak to Hannah, (it was indeed her behind the counter) and I told her i wanted her to be able to put a face and business name together. She oh hi! You need them by Saturday right? the 22nd? she then pointed to a wall with a calendar next to her seat, to the exact day with her index finger and said yea those should be done by then.  You must be joking. Right?! So i told her that is is unacceptable. I should of received a phone call Monday to allow me more time to find another solution. She at this point could care less about my needs as a customer. I even told her i would be writing to the BBB and also leaving a bad review on google. SHE DID NOT CARE. So this is what i advise to anyone reading this review. Do not waste your time. This business is not Customer Centric. You are better off going on custom ink and dealing with a better seasoned company. In fact i called TOP TIER graphics & apparel in Gainesville (one of our executives referred them to me) on Thursday @ 9am and i just picked up my shirts for my event on Saturday. So for the owner of this establishment. I wish to see you react to this review. But not for me because it is too late to fix my experience. But for your next customer. Make sure you train your staff. So your next customer does not encounter what i did. Because you never know who your next customer will be.

Kind Regards, 
Gil

 8 years ago (21-04-2017)

Always the BEST.......good service good quality and GREAT people to work with!

 8 years ago (11-05-2017)

Always quality work and products.  And always supporting local youth activities. Whether sports , bands, or other. Best of the BEST !

 9 years ago (01-08-2016)

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Citrus Sports And Apparel

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