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City Veterinary Care

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City Veterinary Care

About

Founded in November of 2003 by Dr. Andrew Kaplan, a Board-Certified Veterinary Internal Medicine Specialist, City Veterinary Care offers both high-quality general practice as well as specialty medical and surgical care for dogs and cats.

Story

City Veterinary Care is the Upper West Side's best source for education and treatment for dogs and cats. Our highly acclaimed veterinarians, our professional, knowledgeable and caring front desk staff and our highly skilled and compassionate veterinary nursing staff instills, with confidence, what every pet owner desires; that their pet is receiving the best possible care and in the best possible way

City Veterinary Care is committed to all of New York City's dogs and cats. We operate a non-profit organization, The Toby Project, whose objective is to solve New York City's pet overpopulation problem which claims the lives of approximately 45,000 dogs and cats each year in our City's shelter system.

Address: 220 W 72nd St #1, New York, NY 10023, USA
Phone: (212) 799-7000
moc.eractevytic@nimda
State: New York
City: New York
Zip Code: 10023


Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info
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Reviews
If you love your pet and care for its well-being, go somewhere else. Negligent is too kind of a description for their services, at least in "Dr." Romero's case. I had given this location multiple chances, and that was a huge mistake. Their first priority is to get your pet out as soon as possible, while billing you as if they provided competent service. When I brought my dog in a couple years back, I brought to Romero's attention two smaller lipomas on his waist and a much larger one on his abdomen. While she aspirated the smaller ones, she completely dismissed the abdominal growth as muscle tissue, though the mass was movable and asymmetric with the other side. Didn't even aspirate. I came back again a month or two later for another test, this time insisting the larger mass be tested and low and behold, it was a large lipoma. Her examinations seemed tailored to take as little time as possible, even if that meant missing pertinent health issues. Fast forward a few months to when a mass on his waist had grown to the size of a baseball. Seeing that it constantly bothered him and having done some research, I went to City Veterinary Care to have it surgically removed. I also inquired/suggested whether a drainage tube should be installed for such a large mass to help drain any fluid that might build up, to prevent infection and facilitate healing. Well, they removed the mass, leaving a pretty jagged incision and no drainage tube. Guess how that turned out (see the attached photos). The wound seeped fluid and did not heal properly, and became somewhat infected. Apparently Google is a better vet than the butchers who work here. So, we brought him in once again (to be caged while waiting to be seen - 5/6 hours later than the scheduled time) and they finally put in that drainage tube I (not a vet) had suggested before the first procedure, and prescribed antibiotics. Oh, but before that happened, the clueless receptionist handed me a form and told me to sign it and give the go ahead for whatever they deemed necessary, and they would let me know what the cost was later on. No one else (doctor, administrator who had a clue) besides this high school drop out was available to give me any information whatsoever. Floored by the sheer gall of these guys to ask for my consent to bill whatever, but with no options at this point, I signed the form and had them perform the procedure to install the drainage tube and re-stitch him (to correct the hack job they performed initially). That was the last time I've ever been back, and I've been much happier with Hudson Animal Hospital ever since.
7 years ago (28-01-2018)
One of the biggest reasons my wife, Summer, was so happy to move back to NYC, was because she could bring her cats back under Dr. Kaplan’s care. We bring all 5 of our cats here. Summer has been a client since practically the day they opened. She’s... particular. And worries a lot about her kitties. And is very busy with a lot of travel. “CityVet” works with her schedule, provides excellent care, takes the time to really listen and explain, and, most importantly, gives Summer peace of mind.
7 years ago (30-12-2017)
I can't say enough good things about this establishment. Everyone was great from the techs to the Drs, I really appreciated the follow-up phone call I received from the Dr.
7 years ago (22-01-2018)
The doctors and support staff at City Vet are outstanding! They are highly trained professionals who truly care about about their patients and their owners.
8 years ago (06-12-2017)
Please don't bring your poor innocent animal here to suffer from unnecessary procedures. VERY dirty and feels like they've been doing construction for years in there, yet you would never know. The last time we were there it smelled so bad my eyes watered from the urine stench. HIGH TURNOVER of staff. Rarely see the same doctor or receptionist twice, the good ones always seem to leave the practice... Despite all the bad reviews from people in the neighborhood, we still came here out of convenience and our poor dog suffered for it. Simple UTI and their suggestion was for a procedure that stuck a large needle into her bladder to test. In the end, paid hundreds of dollars for some amoxicillin. When speaking with the owner (because the doctor refused to speak with me), I found him rude and arrogant to the point I had to tell him to watch himself and to be courteous enough to let me speak without him interrupting me. If he thinks he can speak to patients the way he does his staff he is very mistaken.
8 years ago (26-10-2017)
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