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Reviews, get directions and contact details for Clarks

"Iconic footwear brand established in 1825 and creators of the Original Desert Boot and Wallabee. Clarks Shoes provide timeless style, premium materials, and comfort with every step."
Address: 400 Commons Way Suite 230, Bridgewater, NJ 08807, USA
Phone: (908) 927-9779
State: New Jersey
Zip Code: 08807


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Reviews
Bailey was the worst salesperson I have ever met! I buy here always. And never have I been I treated this way in this store. I get it. I return one item out of 15 years of shopping here. Bailey stated she would do a curiosity return since I had an online slip. Lost my Big business mistake. Bailey's boss even saw how she was acting and said you need help. Also, Bailey slammed the pen and the return slip on the counter. It made me feel like my business did not matter. I even explained to her I always buy from her. She did not care when you hire young people like her and don't intervene as a manager; you are not a good leader. I have been a Store Manager in retail for the past 20 years. And would never allow an employee to treat a guest that way! Bailey, I encourage you to take tips from the Older guy that helped me initially when I bought another item. I would use this review as a training opportunity! And have Bailey read this!!
Bought shoes on line, didn't like them and receipt in box said return to nearest store or send back to warehouse. I went to nearest store - about 2 weeks later - to see if I could find a pair I liked, support a local biz during pandemic etc. Didn't find anything and clerk processed a refund to my card - shoes weren't worn, no issues there - but said it might take awhile if it wasn't the card I used for the original purchase. 3 months later, still no refund so I sent an email with pic of receipt. No response. after 3 reminders over 2 weeks. Called and was told by a rep - very "posh" British accent - that the store never should have refunded my money, all on-line purchases had to come back to the warehouse. Could not answer my questions why either me or the local clerk would know that when the paperwork clearly says I can return to the nearest store. He said too bad, if I want my money back I have to take it up with the store. Will NEVER EVER buy from Clarks again.
Clarks In General stores have great service. This is first time this store, I have experienced very bad service. I visited this store to return my online purchase and thought of buying a new shoes. But while returning I was informed, the store manager will not take the return because they cannot sell the shoes in store because there is dirt on below. My point was to return to Clarks- So they can send it back to warehouse. Why would someone not take the product return and ask the customer to send it back. Very bad service- So did not look for other pair of Clarks shoe buy from the store. Hope the store manager manager understand customer inconvenience.
The sales people were not very knowledgeable in using their shoe Brannock measuring devise, to measure your feet for proper fit. Also, they are not very knowledgeable about their products. There is a lot to learn about fitting shoes to your feet. I put blame on corporate management for not providing proper employee training. I highly recommend you visit, Foot Solutions and see the difference in expertise in finding the correct shoe size for your feet and comfort.
I got a babysitter to watch my kids so I could stop by after work and return a pair of shoes. However the staff at Clarks Bridgewater reluctantly processed my return, and told me they couldn't take returns for online purchases paid via PayPal. I didn't argue, but upon checking Clark's return policy online and calling their customer service, Clark's retail stores clearly should take this type of returns only caveat is they can only give merchandise credits. Such a waste of my time and money paid to the babysitter.
They treated my mom well and she bought some shoes.
We love Clark's shoe store. The people here are friendly, polite, courteous and very patient with my needs. They have a wide variety of styles available for individual needs and if you happen by a great sale, for the quality, it's awesome.
I wear a lot of Clark's shoes and today I returned a pair of boots that I bought online through the Clark's website to this store. The gentleman that waited on me made me feel uncomfortable as he spoke about how they are closing stores because of online sales, and that their store will take the loss for this return. He made me feel very uncomfortable and I found him to be very unprofessional. I don't believe Clark's wants their employees relaying this type of information to their customers. Due to this, I don't think I will ever visit this location again.
I brought two pairs of sandals. Great fit and style. Salesman was very knowledgeable. Will go back.
Your experience with the store is purely on the staff and no doubt I am totally upset about the staff here both Prisha and Micheal no courtesy to the customer or no thought of customer experience..The shoes with this brand can be taken from any store but getting to a store specifically is to get the experience and they really really need to work towards that
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