Cold Stone Creamery

Reviews, get directions and contact details for Cold Stone Creamery

"Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It"

Address: 2963 Jamacha Rd Ste 18-D , El Cajon 92019, CA, US

Phone: (619) 660-5151

State: CA

City: El Cajon

Zip Code: 92019

Opening Hours

Monday: 11:00-21:00
Tuesday: 11:00-21:00
Wednesday: 11:00-21:00
Thursday: 11:00-21:00
Friday: 11:00-22:00
Saturday: 11:00-22:00
Sunday: 11:00-22:00

Update Info

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Reviews

The two persons I believe young ladies, but wouldn't want to offend anyone not identifying as such were amazing, composed, and fast. The line on a Sunday afternoon was out the door but they didn't flounder, panic, look rushed, or stressed...I applaud the two working today Nov 20, 22 at approx. 1630 hours. Amazing guest service skills and skill level. Thank you

Absolutely terrible management. An employee named Alan was using incredibly abusive language and being WILDLY misogynistic towards some of the employees that could be heard from the front of the store, and it made me incredibly uncomfortable to witness that as a customer. What a disgusting human being.

Absolutely amazing ice cream and cakes great for events and birthdays!!!! Customer service always fast and friendly. Owners are always making sure customers are happy also.

SO SO DELICIOUS! Ordered the Cookies and Creamery cake in half sheet size - it was so impressive and delicious! Highly recommend! EVERYONE loved it! Great neighborhood spot!

It's awesome! They're nice, and their treat creation is always consistent. Great job!

Great service, very friendly and welcome place, amazing ice-creams. Loved it!

Old ice cream cake and poor service for a Father's Day....  Purchased a recommended Oreo cake for father's day and was then told they are no longer writing on the cake. Come to find out, I see a cake posted with writing and the cake just didn't taste fresh at all. We've been going to this location for years, and sadly I will likely try another shop or business after the last couple of experiences.

I always have a positive experience here, as the employees are helpful, professional, and friendly. Yesterday I came in at noon for two to-go orders and an amazingly awesome person, Jane, was manning the counter. She was a young Asian woman, so if you spot her, expect great service! She was incredibly friendly and I got the vibe that she can put anyone at ease. Anyway, she recommended flavors I might like, based on my preferences and cravings, and she was more than happy to do half coffee, half banana for my mother's peanut waffle cone ice cream the waffle cone was free! I think they made too many waffle cones or something, so I had a few to choose from. She related with me when I said I was still mentally asleep and having trouble talking, and she was a great active listener. It seems she is very naturally skilled with customer service and she just had a great personality, perfect for dealing with lots of people as is standard with a job like Cold Stone. Essentially, Jane provided the best customer service you can get. Also, the ice cream here is great! It's REAL ice cream, made to taste great, and it's dense, so I always get full really fast unlike with those giant party tubs at the grocery store. I didn't see gold flakes in the Wonder Woman ice cream flavor like the sign said it would, and I wish there were more fruit flavors, but they cycle those things out and also I don't really care about the WW flavor or the gold flakes.

Great creamy ice cream!

Good quality and great customer service

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Cold Stone Creamery

Reviews, get directions and contact details for Cold Stone Creamery

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