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Colder's Furniture Appliances and Mattresses

  1. Wisconsin
  2. Wisconsin Furniture Store
  3. Cedarburg Furniture Store
  4. Wisconsin Store

Reviews, get directions and contact details for Colder's Furniture Appliances and Mattresses

Address: 2600 Washington St, Grafton, WI 53024, USA
Phone: (262) 376-1574
State: Wisconsin
Zip Code: 53024


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Reviews
I've been happy with my shopping experiences with this location. BUT, now we need service on an item under warranty. We bought this item 9 years ago and have a 10 year warranty through a 3rd party service. That service company needs a copy of our invoice/receipt in addition to our warranty card. Somewhere along the way we lost the invoice but we managed to retain the warranty cards. We sent them a claim form and our warranty card. Upon requesting a copy of the invoice at the store where we originally purchased the item (Grafton) they were unable to find our phone numbers in the system (we've had these numbers since 2001). We asked if she was able to use another method to look us up and she said no, that we had to call the West Allis location. She was curt and unpleasant and unwilling to do her best to help. I worked in customer service for over a decade. This is not good service. At least she could have facilitated that phone call from her desk, as I have done at similar jobs. Good service is keeping customers happy. We are not happy. We are currently on the phone with the West Allis location and they have had us on hold for at least 20 minutes and we're speaking to the second person now, who just offered to send us a claim form, which we informed him we already submitted. He is clearly not listening carefully and not documenting the call well, also things that I have done at previous jobs in customer service. This better get resolved. It should be as easy as providing a phone number, name, warranty number, date of sale and serial number of the item, or other simple information. But their systems are very outdated, as we could see from a glance at the computer screen. And they're clearly not keeping good records of their sales, which is a basic thing for any place of business. If you would like to be able to use the warranty you purchase from Colder's in the warranty period, beware of their failure to keep good records and their shoddy customer service. The person on the phone from the West Allis location told us he found our invoice and spoke with someone at the Grafton store. He told us to go to the Grafton store. So we are here now. And the lady is making us wait so she can service another customer after she had already started to help us. This other customer could have been helped by the employee that was standing right next to us. She is reluctant and she actually huffed while we requested help. She apparently could have taken care of us the first time we came because this time she found it quickly.
7 years ago (28-10-2017)
Ethel Anderson greeted me warmly at Colders on Grafton. Ethel is experienced, friendly and knowledgeable. She helped me with everything fro appliances to furniture. We purchased a beautiful Craftmaster sofa for lass than half price. It was delivered promptly the next day by Shawn and Alexander, both very nice young men who carefully delivered our couch up some steep stairs with grace and ease. I’ll be back!
7 years ago (27-11-2017)
Salesperson was excellent. He spend time focusing on me to help me find the right furniture and the best price. Delivery guys we very careful with the furniture and my floors.
7 years ago (30-10-2017)
My cousin and her fiancé ordered a table from here July 12. It is now October 1 and they have yet to receive the table or even recieve a call about their table. This to me is completely unacceptable. They were also were told that they could not get their money back because it was a custom order? I have never heard of this kind of disgraceful service in my life.
7 years ago (02-10-2017)
Our salesman was knowledgeable and not pushy. He let us take our time in deciding on our selection. Checkout was quick, and so was delivery. Our delivery guys were courteous and helpful. Very good experience.
7 years ago (15-09-2017)
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