Cole Plumbing, Inc.

Reviews, get directions and contact details for Cole Plumbing, Inc.

About

Plumbing service and repair tankless water heater's backflow protection jetting and drain cleaning and pipe lining

Story

Cole Plumbing is a small, family-owned business that has been serving the tri-county area since 1977. If you have any questions, feel free to email us or give us a call.

Address: 1142 Coliseum Blvd, Montgomery, AL 36110, USA

Phone: (334) 279-8919

Website

[email protected]

State: Alabama

Zip Code: 36110

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Reviews

I just called their "emergency line" multiple times due to a leak. The man finally answered, didn't let me speak, yelled at me for calling him, and told me no matter what he would not be coming to my house tonight because he needed to sleep. Then he hung up. We have used Cole Plumbing in the past and have liked them, but we will not use them again. 

 8 years ago (23-05-2017)

We were faced with total replacement of our copper throughout the house due to pin holes popping up everywhere.  We researched several options and finally decided to choose Cole for their spray in liner system which saved us from having to tear out and replace sheetrock in our home.  Russell and the guys (even Mr. Cole's son) did an outstanding job and I'd recommend them to anyone.

 9 years ago (03-12-2016)

TERRIBLE EXPERIENCE. The contact person was extremely rude when I asked for more information. Raised her voice at me and proceeded to belittle me for asking questions about the work I am needing done.

 9 years ago (28-02-2017)

The service from Cole Plumbing was great. The receptionist let me know that they would try to work me in yesterday and they were able too. The crew that came to the house were courteous, professional and knowledgeable. The cost was fair considering they came the same day. I will certainly use them again!

 9 years ago (12-07-2016)

UNPROFESSIONAL, CROOKED, AND A HUGE RIP-OFF!! I GIVE THEM NO STARS. THINK TWICE BEFORE USING COLE PLUMBING!! Our hot water heater wouldnt heat; we had a plumber come to diagnose the problem. Prior to arrival, my husband called and specifically asked for the technician to call him before making any repairs. We were told that we could turn down the service and pay a $60 service fee or have them fix our hot water heater and pay for the services and have the service fee waived. After only 12 minutes, the plumber came out and said he fixed the hot water heater and that it would cost $194. All he did was reset a switch and clean the filter. After signing the invoice and paying for the service, I called my husband to make sure that the plumber called him before making repairs. My husband informed me that he received no such call. The plumber decided to fix the hot water heater without consulting with me or my husband first as to whether we wanted them to fix it or to seek service somewhere else. Carrol, who they described as a master plumber, never followed our specific instructions. We called the Cole Plumbing office and spoke to Jeanette a secretary who was extremely rude, and we asked that we could speak to Mr. Cole directly about the situation. We asked that they put our check on hold until we could get the issue resolved. After several days of not hearing from anyone, we called again. We were still unable to speak with anyone in charge and received a rude runaround from Jeannette the secretary. One month later, we received a letter from Chambless Math and Carr for a debt collection of $260.80, yet had still received no call from Cole Plumbing. I called again to see if I could speak face-to-face with Mr. Cole. James Cole said once they turn us over to the lawyer that it was out of their hands and it would be a waste of time to even come up there and see someone. No one would even hear my side of the situation. Overall, we spent $260 on a problem that would never have happened if they had followed their protocol and our specific instructions to inform us of the problems with the hot water before making any repairs. Cole Plumbing is an unprofessional and crooked company. I would not recommend their services to anyone not even my enemies. They never would hear us out and only took their plumber's word over ours. The customer was not put first. DO NOT WASTE YOUR TIME AND MONEY!!

 9 years ago (17-08-2016)

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