Collision Works Of Glen Burnie

Reviews, get directions and contact details for Collision Works Of Glen Burnie

Address: 6545, 99 Holsum Way, Glen Burnie, MD 21060, USA

Phone: (410) 553-9992

Website

State: Maryland

Zip Code: 21060

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

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Reviews

I definitely do not recommend this shop and I certainly don't recommend this shop if you drive a car made outside of America.  I don't believe their technicians are equipped to fix German engineering. 

After taking a few of my cars here for repairs over the years I finally hit a brick wall with the most recent insurance claim repair.  

I hit a deer in February 2017 in my 2013 Audi Q5.  The repair estimate done by the body shop overlooked body work and in addition, my car had to be returned to this location 5 (yes I said 5) times!!  The unfortunate part about the many returns was that it was a radiator leak which meant it required immediate attention and interuption to my daily life. First, the coolant light came on and the shop couldn't find a specific issue so they returned my car after a thorough check.  A week later the coolant had drained and I returned the vehicle and showed the tech where the antifreeze hose was leaking, so they replaced the hose which should have been replaced at the very start. Four days later, I had to go back again because the same part leaked again and this time it was because the mechanic failed to attach the part properly.  When the weather warmed up this summer I realized that my air conditioner wasn't working, so I had to return the vehicle AGAIN only to find out that the electricity connection to my condenser was connected backwards, therefore not providing electricity to the unit (you don't have to be a German Car engineer for an electrical connection, or so I thought).

Finally, a few months had gone by and I washed and waxed my car to find they completely overlooked a buckle in the body (metal frame).  They missed the body work in the estimate and when I returned the vehicle for them to repair, they refused and claimed there was no way they overlooked the buckled metal (it was small, and only slightly buckled and my car is black) and I had to address the issue with my insurance company.    The small vindication (other than this review) is that my insurance company (USAA) agreed with me (with convincing authority) that the damage to the body work was in fact from my accident.  So as a result of Collision Work's incompetency, I will be taking my car for repair a 6th time but this time it won't be back at Collision Works.

 8 years ago (05-11-2017)

Quick and reliable work. The turn around for getting the vehicle back was short. And they handled working with insurance.

 8 years ago (06-12-2017)

referred me to a guy to pop out a dent on my brand new honda. really appreciated the honesty.

 8 years ago (19-10-2017)

After buying a new car in January, I had an accident 2 weeks ago. John Dailey took care of everything for me! Within 10 minutes of getting off the phone with the insurance company and choosing Collision Works, John called me to find out the best time for me to drop my car off. I was able to drop it off within an hour and he called me later that night to let me know what was going on. He made sure I was updated when the estimate was finished and he remembered me when I called the day my car was done! He made it easy for me to pay over the phone and pick up my keys since I work until 5:30 pm in Annapolis. I will for sure take my car back here and recommend them to everyone I know!!! Thank you John!!!

 8 years ago (22-02-2017)

I took my car here because it is a Nationwide recommended shop. My car is a late model KIA. It slid into a snow bank and had mostly body damage. The repairs were estimated to take 2 weeks. It took 6 weeks to repair the car. I of course had to rent a car for an extra month while they delayed delivery for one thing and another. The car looked great, but less than a year later all the paint is peeling off every plastic piece on the front end. I am now in another state trying to get the repairs completed through the insurance company since it was a nationwide bodyshop it is covered 100%. However even though it is obviously Collision works fault, I am still again paying for a rental for their mistake, and so far any attempt to recoup it has been ignored, or at least I have not seen anything from it. Overall the people themselves were very nice, but the car, you can do much better.

 8 years ago (14-04-2017)

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