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Columbia Crest Eyecare

  1. Washington
  2. Kennewick Doctor

Reviews, get directions and contact details for Columbia Crest Eyecare

Columbia Crest Eyecare
Address: 7301 W Deschutes Ave Suite B, Kennewick, WA 99336, USA
Phone: (509) 735-2020
State: Washington
Zip Code: 99336


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Reviews
Dr. DePew is very friendly and took time to educate me about my vision and prescription. Definitely going to bring my family here!
8 years ago (08-06-2017)
I have received the best service and care from Dr. Don Travis. My whole family has been to see him. My husband was injured at work and as a result his glasses broke. Dr. Travis was a great help in getting replacement glasses for us. He went above and beyond to help us. His office and staff are the best!
9 years ago (19-01-2017)
Dr Don Travis has always done a good job for me. Knowledgeable and friendly.
9 years ago (26-10-2016)
Friendly front desk staff got me in for a spur of the moment appointment. I was seen by Michelle - easily the best eye doctor I have ever encountered. Funny, smart, knowledgeable.
9 years ago (30-04-2016)
Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend. The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.
9 years ago (25-05-2016)
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