Columbia St. Mary's Hospital Milwaukee

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About

Columbia St. Mary’s, an Ascension ministry, is committed to providing compassionate, personalized care to all.

Story

Columbia St. Mary’s, an Ascension ministry, is a health system comprised of four hospitals in Southeast Wisconsin, including Columbia St. Mary’s Hospital Milwaukee, Columbia St. Mary’s Hospital Ozaukee, Sacred Heart Rehabilitation Institute, and a partnership with Orthopaedic Hospital of Wisconsin. The system also includes 26 primary care clinics and the Columbia College of Nursing.

Columbia St. Mary’s is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world’s largest Catholic health system, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable.

For more than 165 years, it has been Columbia St. Mary’s mission to make a positive difference in the health and wellness of people living in Milwaukee, Ozaukee, Washington and Sheboygan Counties, with a special concern for those who are vulnerable. For more information, visit www.columbia-stmarys.org.

Mission

Our Mission

Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually-centered, holistic care which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words.

Our Vision

We envision a strong, vibrant Catholic health ministry in the United States which will lead to the transformation of healthcare. We will ensure service that is committed to health and well-being for our communities and that responds to the needs of individuals throughout the life cycle. We will expand the role of the laity, in both leadership and sponsorship, to ensure a Catholic health ministry of the future.

Our Values

Our Values guide our actions:

Service of the Poor - Generosity of spirit, especially for the persons most in need

Reverence - Respect and compassion for the dignity of diversity of life

Integrity - Inspiring trust through personal leadership

Wisdom - Integrated excellence and stewardship

Creativity - Courageous innovation

Dedication - Affirming the hope and joy of our ministry

Address: 2301 N Lake Dr, Milwaukee, WI 53211, USA

Phone: (414) 291-1000

Website

State: Wisconsin

Zip Code: 53211

Update Info

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Reviews

I just called this emergency room to check if bringing in my legitimate service animal would be an issue when seeking out emergency services. The woman I spoke to who claimed to be a head nurse, I believe her name is Allison, made me feel very uncomfortable over the course of the call and all but accused me of trying to bring in a illegitimate service animals. I am studying to become a medical provider and I know that speaking to a person, potential patient especially, in this way is unacceptable. This particular emergency room is the closest ER to me and now I do not feel comfortable going into this location. That is a problem considering the ER is for emergency services. I should feel more than comfortable seeking out emergency services, service animal or not.

 7 years ago (12-09-2017)

When it comes to billing - poor customer service.  I spent too much time on the phone - only to receive wrong information twice.  I contacted this hospital prior to surgery - and requested to pay the entire deductible  ($4000.00) at the time of service.  I was told that a discount could occur if the bill was paid in full within 30 days.  Tried paying and was told I was given the wrong information. I was told they would escalate this issue and receive a call back in 24 hours - no call back.  I called yesterday and was told if I paid the bill in full by Sept 1th I would receive a 20% discount.  The irony is I asked for 10%.  Done.  I said I would put a check in the mail that evening.  The person asked me to put it on a credit card.  I relayed I thought the check would be appreciated because of the fees with credit cards.  So I paid with my credit card and received a reference number.  Oh no - here I go again.  Wrong information for the second time.  This hospital does not offer any prompt pay discount.  She reversed the charge on my credit card and said I could pay the bill ove a 24 month period.  r  Beautiful hospital, but lacking in customer service post surgery.  I believe it is a symptom of being part of a large system.  Team members not empowered to make decisions.  I did give it a one star rating only because this requires a star - the truth is - no integrity  (probably one of their values)  since they do not honor what their employees tell customers.

 7 years ago (08-09-2017)

My mother (89 years) was here post-op after breast cancer surgery.   I (or some other family member) was with her over the two days she was recovering.   The nursing staff would only come to the room if we went to actually fetch them.   Call lights, IVs running out, needing to go to the bathroom had no effect -- even after waiting more than 15 minutes.   So we'd finally go out to the nurses station and there would be several nurses there merrily chatting away.   They were supposed to get her up and around the next day, but that never happened.   We finally asked if we could take her on a walk and they were happy for us to do that.   We seriously wonder what kind of care she would have received had not family members been there to advocate for her.  I would rate this at 0 stars, but 1 is the lowest number they will let me give them.

 8 years ago (08-07-2017)

I have had a pacemaker installed at CSM by effective, caring medical professionals.  I have also received rather quick service the two times I showed up at the Emergency Department. Indeed, the second time I was quickly diagnosed with a deep vein thrombosis which was then effectively treated. I also have had many positive experiences with the elecrophysiology group as well as the staff at Prospect Commons including, in particular, Andy McGown.  From what I have seen the people at CSM try to do their very best!

 7 years ago (07-10-2017)

Went in today because I been waking up in sweats and have a large lump that is causing  pain, yet I was checked  in and then over heard the nurse at the desk say "this is not clinic it's a emergency department". Then I proceeded to wait knowing that I was not feeling well at all but I was not called back everyone who came in after me was sent back to be seen, yet I was patient and waited maybe am next that never happened  waited an hour and every one was  called back, so I guess I will try another  hospital.

 7 years ago (12-09-2017)

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