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Comfort Inn

  1. Ohio
  2. Austintown Lodging
  3. Girard Lodging

Reviews, get directions and contact details for Comfort Inn

Comfort Inn

About

A Choice Hotel in the heart of Austintown

Address: 5425 Clarkins Dr, Austintown, OH 44515, USA
Phone: (330) 792-9740
[email protected]
State: Ohio
Zip Code: 44515


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Reviews
The management staff is inept and/or the cleaning staff is a bunch of thieves. We stayed there one night, passing through on our way West. We rented two rooms and were using multiple cars on our journey (caravan-style trip). Our daughter and son left later than we did, but forgot a very nice blanket that they had purchased that day and a few other personal items (photos that were left on a night stand). My daughter called the front desk about three hours into their journey on the morning we checked out; this was way before any cleaning crew would have ever begun cleaning rooms, because we left very early in the morning to continue driving. The night manager said she would let the cleaning crew know about the forgotten items, but when my daughter called later that day, nobody had a clue what she was talking about. By that time, the blanket was either stolen or thrown away, because nothing ever ended up in the lost and found bin. The many subsequent calls never resulted in any information on the blanket's whereabouts. Needless to say, we were very disappointed. We would have been happy to have paid postage to get our items back, but we never even got that far. The items were either stolen by the cleaning crew and never reported to hotel management, or the hotel management never provided any information to the cleaning crew regarding the items. Either way, it's a pretty shoddy way to do business and shows how much they care about their guests ... very little or not at all. On a related note, seeing as I'm providing a review, the rooms were small, but we didn't care all that much, because we were just passing through. We arrived somewhat early, so we decided to hang out at the pool, because it was a beautiful day. Unfortunately, the pool looked like it hadn't been cleaned in a very long time. There were a lot of dead bugs, leaves, and a scummy film floating on top of the water, and dirt and a lot of dead leaves laying at the bottom of the pool. It didn't look like they had the pool running at all, as much of this gunk would have been picked up by the filter. Because of the pool's condition, we didn't bother swimming at all. Besides, a couple of guys showed up, cracked open a couple 12-packs of beer, and started smoking upwind from us. The loud music and wafting cigarette smoke sort of killed any desire for us to stay by the pool. This place might work for the occasional trucker, but not so much for a family. There's little to see or do in the area, so you're much better off finding some place nicer. My advice ... keep driving.
7 years ago (30-08-2017)
Kathy is always polite, professional, kind and efficient. I have had my business at the Comfort Inn for almost ten years and she is by far my favorite employee to interact with. If I ever need anything Kathy finds a way to get it done. I appreciate everything she has done for the duration of time we have been at the Comfort Inn & Suites.
7 years ago (23-08-2017)
Good customer service and average rooms with a reasonable price.
7 years ago (22-11-2017)
We're staying at the Comfort Inn in Austintown, Ohio. I'm so happy with Donna there. I was lucky enough to get her to book my reservation, and then we got there. She was there also. She was just so wonderful. We got to use the pool here. It was outdoor, and it was very nice because the weather is quite hot. I'd also like to mention Candy, the housekeeping manager. She again was wonderful getting this room and making sure everything was okay. The service was great. Thank you very much. Bye. Bye.
8 years ago (06-07-2017)
We were fortunate to stay here while traveling through on tour. The front desk was very friendly with out late-hours check in and got us a room right away. The next day we were able to enjoy a free breakfast and get caught up with a quick load of laundry before we had to be back on the road. Great room, very comfortable!
8 years ago (07-08-2017)
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