Consumers Credit Union - Round Lake Beach, IL

Reviews, get directions and contact details for Consumers Credit Union - Round Lake Beach, IL

Address: 2626 IL-83, Round Lake Beach, IL 60073, USA

Phone: (877) 275-2228

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State: Illinois

Zip Code: 60073

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Reviews

I love this place. The people are so friendly and know what they are doing all the time. I get in and I get out within a timely manner and I have never been dissatisfied. 
I will say when I moved I forgot to tell them my new address and they took 10 bucks out but when I went in and changed my address they put it right back in my checking.

 8 years ago (29-10-2016)

I would not recommend to anyone after my auto loan experience with CCU. At least not to deal with Melissa Kozlowski @ Round Lack Beach location. Everything was nice until the day of closing. Since, they were holding car title from the seller I was buying a car, on Saturday, I drove over 50 miles to Northbrook location to close the loan in person. After reading Melissa's email, that lady in a bank took my signature on bill of sale and asked me to sign title transfer form (BLANK). She said to work with Melissa on auto loan closing. It was strange. Guess what, Melissa was off on Monday. On Tuesday, everything was falling a part. Why didn't I close the loan? As I was try to save my time, it was being stretched as long as possible with unprofessional environment without any proper guidance from senior management.
Long story short, after many phone calls and email back and forth, on Wednesday, it was decided for me to go Schaumburg location at 4:30 PM and Melissa promised to communicate all details to local banker over there. The lady at this bank was so panicked knowing that I am there for auto loan closing. It took her some time to put things in order and have organized. I was very disappointed and drop email to Melissa and ask her not leave office until loan gets closed because I was afraid as it might be repeat of Saturday. It was so difficult for that local rep to close the loan and we had to keep Melissa on the phone almost an hour until we close the loan. Schaumburg bank rep admitted that we couldn't have closed the loan without Melissa being on the phone.
Melissa yet so mad at me holding her up in the office 1 extra hour on that day, she doesn't respond to emails or voice mail. Due to time constraint at my end, I was helplessly following all Melissa asked for including any extra fees and going to particular currency exchange she asked for. 

I want to see car title copy and still waiting on new number plate for my car. I hope she would respond some day.

.......lack of professionalism and no customer value at CCU

 8 years ago (22-12-2016)

Great customer service! Always greeted at the door with a smile and the tellers are friendly and efficient. I have an auto loan through them also. I highly recommend checking here first for your next loan before you go anywhere else.

 8 years ago (08-09-2016)

Just an odd experience. Talking to a skype like agent on a monitor and running a hard credit report for a savings account. Just seemed like a strange policy.

 8 years ago (22-01-2017)

Terrible place. They charged me six times for overdraft fines when I was unaware that my card was empty; I called them about it and they basically told me to shove off.

 9 years ago (28-03-2016)

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Consumers Credit Union - Round Lake Beach, IL

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