Cooks Plumbing

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Address: 364 S Mesquite Ave, New Braunfels, TX 78130, USA

Phone: (830) 515-4305

State: Texas

Zip Code: 78130

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Reviews

Every business has a bad day.  Cook's plumbing had a bad day that created a major water leak in our home. After replacement of a water heater, Cook's departed, job done. Upon inspection that evening I noticed 1) the new water heater was damaged (dent on side) and 2) there seemed to be water leaking from somewhere because water drops were streaming down the side of the water heater?  Next morning my wife called Cook's about it. They came out and said it was a slight leak from the piping they had put in, they repaired and left. Early afternoon same day my wife called me at work and said major water was flowing from the water heater and/or  from inside the wall? I called Cook's and eventually spoke to the owner and asked that they come back the same day/evening to repair. They did and after making a hole in the wall to view inside to the interior water pipe connection we saw that another connection further down the pipe, inside the wall, had been dislodged and was profusely gushing water down the pipe, inside the interior wall and out through the bottom of the wall out to the garage, etc.  The plumber said the connection was the wrong connection for that water pipe?. I found it odd as that connection had been in place since 2007 (new home) and never leaked until Cook's manipulated it when connecting the new water heater to that main water pipe. Long story short. Cook's fixed the leak, next day, at the expense of our Home Owner's Warranty and when requested brought a new undamaged water heater to replace the one they had put in that was damaged.  The hole in the sheetrock Cook's made to locate the water leak and the interior wall/home water damage was left to us and our Home Property Insurance company to resolve.  We are still dealing with it.  I'd keep a watchful eye on Cook's should they come out and perform repairs at your home. I will state that the water heater they finally installed correctly is working as it should. The plumber, Nick, was very professional and courteous, we feel his apprentice might have been the one to cause the problem as my wife said she saw him doing most of the work connecting the pipes.

 10 years ago (20-08-2016)

Did a great job. Went above and beyond. 

 11 years ago (27-10-2015)

The best and most professional plumber ever!

 12 years ago (10-12-2014)

Very  efficient. 

 11 years ago (23-11-2015)

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