Ott Plumbing Co Inc

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Address: 1024 W San Antonio St # B, New Braunfels, TX 78130, USA

Phone: (830) 625-8031

Website

State: Texas

Zip Code: 78130

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Reviews

Short: Highly recommend Ott plumbing.  Plumbers Juan and Neddie were courteous, fair and did an excellent job despite the old plumbing (1930s house).  Also great support from dispatching/admin staff. 
 
Longer version:  
An elderly friend of the family was having issues with her toilet.  After spending a Saturday trying to fix it, I realized the leak was getting worse and had to shut the water off and looked for an emergency/24 hr plumber to come in.  We got a hold of A-1 first thing Sunday morning, who said they couldn’t do Sunday (despite advertising 24/7 service) but that they’d be with us first thing Monday at 0830.  Monday morning 0830 comes around, no plumbers.  I eventually call and the dispatcher didn’t have us on schedule but said they’d be with us that morning but couldn’t give a time.  After calling back after a few hours, the dispatcher informs me they can’t come until late afternoon.  At this point we’re frustrated with the lack of communication and can’t risk them not coming, so we begin to call around for other plumbers.  

My parents were able to reach Ott, who said they could come to Seguin that afternoon.  The dispatcher maintained contact and updated both my mother by cell and myself who was at the home.  They provided an ETA for the plumbers, as well as called us when they were leaving NB. 
  
Juan and Neddie arrived that afternoon and were able to fix the leak despite the non-standard water supply line.  House was built in the 1930s and has a non-standard shut off valve which is partially held with cement.  They managed to rig up a supply line between the old shut off valve and the toilet pump, also the pricing was incredibly fair for the amount of time they spent.  This was greatly appreciated since having to break the concrete and replace the shut off valve and piping would have been far pricier than our friend could afford, and would have forced her to leave her home during the process. 

Overall, we were incredibly happy with the service and highly recommend Juan and Neddie with Ott plumbing.

 12 years ago (18-10-2014)

Ott Plumbing is the worst plumbing company I've ever used.  Avoid them at all costs!

First, they refused to bill the responsible party for the damage done to my plumbing, even though the responsible party was willing to pay.  Secondly, the work they did the first time did not fix the leak and when I called to have them come out and fix it, they did not.  I had to call again three days later to ask when they would be coming out to fix it, and the receptionist asked, "Oh.. did you want us to come out and fix it?"  Further, they never fully understood that they were still working on a repair job that they botched the first time.  After they came out to fix their faulting repairs, they sent me a bill for the whole repair even though they already billed me for the first repair.

Next came the letter from the owner of the company saying that she felt bad because she was coming between me and my neighbor, who was responsible for the damages.  In truth, the only things coming between my neighbor and me are the incompetencies of Ott Plumbing, from failing to bill the responsible party to overcharging for fixing their own mistakes from a call-back.

Also, I asked to speak with the owner twice and she was never available.  I asked to have her call me back to discuss the situation, and she never did.

 14 years ago (18-03-2013)

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Reviews, get directions and contact details for Ott Plumbing Co Inc

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