Cool Wave Car Wash

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About

Cool Wave Car Wash is a locally owned car wash, popular to the Hampton Roads area. Cool Wave was recently voted in the TOP 50 car washes in the nation by Modern Car Care Magazine! Come visit us in Newport News or Smithfield, Virginia!

Story

“It’s not just a car wash, It’s a COOL WAVE car wash!”

Address: 12570 Warwick Blvd, Newport News, VA 23606, USA

Phone: (757) 269-0200

Website

State: Virginia

City: Newport News

Zip Code: 23606

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Went here after the minor snow we had to wash all the salt and grime off my car and picked there typhoon wash with the wheel cleaner. While waiting for turn to pull in I timed the average time for it took for a car wash, It was about 7-8 minutes which I was impressed with. Came my turn to pull in I go to pay and the card reader was barely working had to swipe my card which I know works perfectly fine about a dozen times with no luck finally the attended came over and got it to barely work after he had to swipe it another dozen times. Sit in the bay for the wash and pull out after and immediately turn into there free vacuum area just to inspect the job the car wash did. There was still dirt all over my car the car wash had just taken the big particles off. I Don't suggest this car wash to anyone unless you want a half washed car after and non working free vacuums.

 7 years ago (22-01-2018)

I paid $19 to have my car washed in the touchless bay (because the the other one wasn't running) after soaping up my car, the car wash shut off and never rinsed any of the soap off. Not only am I annoyed, but I just wasted $19. So, I went to the self-serve bays to wash all the soap off that the other one that I paid for didn't get, and the machine ate my $3. Another car wash paid for at Cool Wave that just stole money and didn't give me a clean car. I have called numerous times and no one has answered. Judging by the other reviews I'm sensing a pattern here....Cool Wave just wants your money without providing the advertised services....

 7 years ago (05-03-2018)

After the latest snowmageddon, I was looking for a touchless car wash to clean all the salt off my car and rinse off the undercarriage.  There were several options, at different price points.  I figured I should probably go big or go home. So $19 wash my payment.  I expected a pretty decent job.  I don’t expect perfection or even close.  I know that’s not possible without a little elbow grease.  Anyway, $19 later, my car actually looks worse. Yes, it looks worse than when it started.  The water ran down the side of my car.  So, now I have lots of vertical first stripes from water running down my car and waxed mud on my trunk lid.  

There is one small plus side. It is a nice-looking clean facility in an otherwise kinda sketchy area.

 7 years ago (23-01-2018)

This car wash is the worst of the worst!  Almost every time I go there, one bay in the touchless wash is closed!  Today...same thing.  Then the wash in the other bay washed one side of my truck and stopped!  It was during the hours that there is supposed to be an attendant there...but there was none!  Then I called and left a VM.  NO RETURN CALL!  It cost me $15 for the failed wash and another $10 to wash the truck by hand (because the truck only made it to the soap cycle on one side)!  Still no returned call.  DO NOT USE THIS POS CAR WASH!  I am livid!

BTW...I selected the $5 wash and it charged my account $15.  TOTAL FRAUD!  I am calling the BBB.

 7 years ago (28-02-2018)

In the time that I've been coming here, I've had just one issue. The manager not only fixed that issue, he went well above fixing that & made it even better.

 7 years ago (17-12-2017)

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