Cottage Hair Salon

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About

Cottage Hair Salon features head stylist Jenny Skelton with 10+ years as a stylist. Jenny is a native of Athens, GA To book, call 706-255-5854.

Address: 1015 Macon Hwy, Athens, GA 30606, USA

Phone: (706) 255-5854

Website

moc.liamg@notleksmynnej

State: Georgia

City: Athens

Zip Code: 30606

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Update Info

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Reviews

I have to say that this was the WORST CUSTOMER SERVICE EXPERIENCE THAT I HAVE EXPERIENCED IN A LONG TIME!!!!

I had gone online to look for a NEW Salon to do my hair and Cottage Salon came up with a 5 Star Review.  The Salon was close to where I lived, so I decided to call and find out about the the hair color products they use and then book an appointment.  I left a message on the # listed and NEVER RECEIVED A CALL BACK, so I called back again and left a message, with again NO RETYRN PHONE CALL

I then pulled up the website and found that you book your appointment online.  I booked an appointment as a New Client wanting highlights, low highlights, a shaping of hair, lip waxing and eyebrow tinting.   Price was right at $200.00.  The online booking was done on 01/19/2018 for the date if 02/10/18 at 10:45 AM.  I soon received an email back with confirmation of the appointment on 01/19/2018.

On 02/09/18, I received an email reminding me of my appointment.  I showed at 10:40 AM on 02/10/2018 and Jenny was doing root color on a client and asked if I was Lisa andI said yes and she had me sit down.  I waited till 11:00 AM and finally asked how much longer?  She said I could go out and grap some coffee and come back at 11:30 AM and she could start with me.  I came back at 11:20 AM

When I came back, Jenny was just starting to foil the client's hair.  After waiting another 15 minutes, I asked her how long and Jenny stated that it was taking long to do her hair then expected and that she had rebooked this client for today due to be out sick last week.   I asked when she could take me and Jenny stated 1:15 PM.  I then asked if she could be done by 3:30 PM?  I told her I had an appointment to take dogs to get shots and then had dinner plans for tonight.  I could by look on her face that she was not sure.   I left, went and ran some errands and then went and got the dogs and called the vet to see if I could come earlier to get them their shots.  The get was very accommodating.  I brought the dog's home and right after I got home; I get a text from Jenny stating the following....

That  she was still working with client and WOULD NOT be able to accomodate me because she had another client at 2:00 PM and could u reschedule with her for next Saturday the 17th of February.

I then was very upset; especially after taking dogs in to get shots when the appt. for shots was scheduled for 3:30 pm and I had to change because of Jenny!

I told that would not work and that I really did not appreciate her never returning my phone calls or bothering to contact me on Friday to tell me she had booked a regular client during my scheduled time!!!  Apparently, her regular cliental is MORE IMPORTANT THEN A NEW CLIENT!! I WASTED MY WHOLE SATURDAYORNING BECAUSE IF LACK OF COMMYNICATION FROM HER!

I WILL NOT EVER DO BUSINESS WITH HER AGAIN AND WOULD NEVER REFER ANTONE TO HER!!

THE GOOD news is, I called the 2nd Salon on my list and they gladly took me in. Had a WONDERFUL EXPERIENCE, GOT HAIR COLORING, AND TRIM!!!  Booked a recurring appointment in 8 weeks and left a 30% tip!!!!

 9 years ago (10-02-2018)

My favorite salon in Athens! I'm pretty picky when it comes to getting my hair cut, but Jenny always exceeds my expectations. She's very skilled and experienced. Not to mention, she is so friendly! I always have a great time catching up with her when I come in for a cut. The salon is in a cute little house on Macon Hwy which looks just like you searched "shabby chic" in Pinterest - so cozy and adorable! I'm a loyal customer :-)

 9 years ago (27-06-2017)

Jenny is the Best... Love her...

 9 years ago (01-02-2018)

Awesome every time!

 9 years ago (14-01-2018)

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Cottage Hair Salon

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