Country Stove Patio & Spa

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Address: 6669 Royalton Rd, North Royalton, OH 44133, USA

Phone: (440) 582-0062

Website

State: Ohio

Zip Code: 44133

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Reviews

We personally had a bad experience. Our salesman was very nice and respectful. However, the fireplace doors we ordered for our over 60 year old fireplace only had a 1/4 inch overhang which did not cover what the original doors covered, therefore exposing things that weren't intended to be seen. They insisted they followed proper protocol, which perhaps they did, but it did not work for us. Next, to solve the problem, they ordered a "surround" panel or frame made of the same material which costs an additional $250 for us. Plus, who knows what this is even going to look like? There aren't any pictures. For over a month now we have been in limbo. We removed the old doors thinking we could easily replace and move on. Not so. We repackaged the doors and it has been sitting in our living room making the place look junky and we missed over a month of good fireplace weather. I requested a discount and free installation. All they could offer was half off installation which is $75. For some reason, they couldn't even spring for $150, which would have made me feel better. Offering such a cheap resolution to our dissatisfaction just makes me more angry. So, it seems they would rather have a pissed off customer and save $75 than cough it up to make me a little happy. We've spent well over $1000 and the owner couldn't give us a $150 installation for our trouble. Nice salesperson...Not sure what to think about the owner. We will never recommend this company; we will never use this company again.

 8 years ago (23-02-2017)

I have made two big ticket purchases from CS&P.  The first a wood burning insert. Matt was great to work with, explained everything and we are happy with the insert. 

Our second purchase was a hot tub.  The salesman who I don't remember his name almost seemed like he didn't have time for us.  Had it not been for our good experience the first time we would not have purchased the second time due to the second salesmans poor attitude.

Within the first year we had issues with the tub.  I called CS&P and there service guy came out a few different times and was unable to fix our issue.  Eventually they pretty much gave up and I had to call the manufacturer.  They helped me find another dealer in the area who was able to fix the tub on the first visit.  

I would have given 2.5 stars if I could, I did have a good experience to start.  However we have decided we will never shop this establishment again due to the poor customer service provided after our second purchase.  Basically they got the money and had no concern for us after that.

 9 years ago (08-12-2016)

Bad experience. Will never say anything good about this shop, ever. They do not respond to your complaints. Blow you off.

 8 years ago (19-01-2017)

Phenomenal customer service.  I purchased a pellet grill from them and had a lot of issues with it from the start.  After several months of working with the manufacturer and getting nowhere really, Matt stepped in and stood behind the sale and the product and sent a tech down to replace everything in the grill.  Problems solved.  Seems rare to get this level of service from a vendor anymore, so I appreciate it when I see it and I make sure to acknowledge it.  Thanks guys. 

 9 years ago (01-10-2016)

Nothing but exceptional service and a wonderful store with many exceptional products.  I highly recommend Country Stove and Patio!

 8 years ago (20-01-2017)

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