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Cousin Vinny's Pizza

  1. Philadelphia Woods
  2. Trotwood Meal Takeaway

Reviews, get directions and contact details for Cousin Vinny's Pizza

Address: 3275 W Siebenthaler Ave, Dayton, OH 45405, USA
Phone: (937) 610-3939
State: Ohio
Zip Code: 45405


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Reviews
They don't get out of their cars to serve us lowly peasants. Believe everything the other commenters write about attitude. Would definitely not trust them with my credit card #. Try Happy's/Domino's/Pizza Hut/Papa John's or practically everywhere else.
8 years ago (12-08-2017)
HORRIBLE!!! HORRIBLE!!!! HORRIBLE customer service!!! I asked them what the special of the day was and she told me to listen to the recording. I couldn't believe it. I chuckled a bit as was was about to give her my order and she hung up on me. I went to the store, thinking she would apologize... Nooooo! She basically told me the same thing and left the counter and walked to the back and would not come back to take my order. Guess who won't be getting my $ anymore?!? C'mon.. we can do better!!!
8 years ago (14-03-2017)
The WORST customer service experience ever. We saw the bad reviews while housesitting but gave them the benefit of doubt. We called and sat through a message where they said they don't carry change, drivers do not get out of cars, and you have 1 minute to get outside of they leave. Um, okay. The girl girl who finally answered was very short and angry with us. Instantly put us on hold and came back asking "what do you want?" We ordered two Big Deals which was obviously the worst thing to ever happen to her. Kept saying she couldn't hear me and asking me to repeat then cutting me off, mumbling and muttering curse words. I tried to ask for extra sauce and she cut me off mid order by yelling my total. I asked for the extra ranch and said "Are you for real? I gotta start this whole damn thing over." and cussed more. Never been so baffled. Then she asked for my card and I said "One sec" but realized I had it memorized and started saying it. This girl pulls the phone away and says, where I can still hear, "This whole damn time and you can't have a ****ing card ready?" At this point we decide never mind and she comes back, again yelling, "I need to put you on hold if you're not gonna say nothing, we busy." I said "You know what, cancel the order, we'll go somewhere else." and she said "Fine, bye." My friend called back to speak to a manager and the same girl answered again with an attitude already. "Why do you need a manager so y'all can complain about me?" My friend said "Yes actually, what's your name?" She wouldn't give it and wouldn't put the manager on the phone. She put us on hold and another man who we literally couldn't understand through his high mumbling answers, but wasn't the manager. Hold again. She comes back. "He said we busy." ... we get that, that sucks. But you just cussed a customer out. She tries to lie about his and her name, takes 2 minutes to lie about where the manager is, and apparently they're busy? My friend is livid at this point and the girl tries to back pedal and say she'll take our order and she "apologizes for that" (That being too busy cussing about me to hear my card number). We never heard from a manager. Called a different Cousin Vinny's who knew how bad this one was and said customers come running to them to avoid the other. Told us actual manager's name and a friend is already working on contacting someone higher up. I'm not the type to complain or want free stuff, I know customer service and food service is hard, but there is NO excuse for that and she knew it. Others clearly have the same issue.
8 years ago (28-01-2017)
Despite all the negative reviews, I have always had good experiences with this store. They are the best "cheap" pizza around. I could eat their breadsticks with ranch every single day. We love the always changing cups, especially around holidays. The people are always very friendly and nice. We always get exactly what we order. All in all, we love this store! Keep up the good work! 😀
9 years ago (15-05-2016)
I've been waiting on this food for about an hour and a half.. it better not be cold!
8 years ago (27-02-2017)
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