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Craig T. Roberts DDS, PLLC

  1. New York
  2. West New York Dentist

Reviews, get directions and contact details for Craig T. Roberts DDS, PLLC

Address: 31 Washington Square W, New York, NY 10011, USA
Phone: (212) 598-4855
State: New York
Zip Code: 10011


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Reviews
I was referred to Dr. Craig Roberts by a friend. I had not been to the dentist in years and was a little apprehensive (because I know my teeth are not in great condition and I have a few medical conditions) going to my appointment. I went in for a cleaning and the hygenist was really nice and skilled. She gave me a lot of tips to help me improve my brushing. I'm not good with flossing, but I am going to try. Dr. Roberts was very friendly and after reviewing my x-rays explained what treatment I would need long term and what I needed to take care of right now. I really liked him and even though my teeth are not in great condition, he never made me feel badly about that. So I will be starting my dental journey and finally feel like I am with someone who cares about not just about my teeth, but me as well.
8 years ago (15-03-2017)
My longtime Dentist retired and I found myself with a Dental emergency. After checking Yelp, I called Dr Roberts' office and asked if they took my insurance. I was assured they did and was given an appointment the very next day. So far, so good. I was the first patient of the day and got there promptly at 9:00. Dr Roberts didn't show up until almost 9:25. I was left sitting by myself in his operatory for nearly 1/2 hour and it wasn't until that point that they first started taking x rays. I consider that rude and unprofessional. Dr Roberts determined that I needed a root canal and informed me he doesn't perform root canals but his associate does. What Dentist doesn't do root canals?!!! I was in pain and couldn't take the time to look for another office so I agreed to see the other dentist. I can't tell you his name because it isn't on the web site or on the door, but he mumbles so badly I was unable to understand much of what he said. I was told that I would need a follow up visit and a crown and left not knowing which Dentist my appointment was with. They sent a predetermination to my insurance to check my coverage. Well ... it turns out I should have been more specific when I asked if they take my insurance. They do, but they are NOT in network. The root canal alone cost me most of my yearly allotment and a big chunk of out of pocket change. And the crown would be covered at 50% of their private fees (not the in network fees as I expected). I've subsequently found an in-network Dentist to do the crown. In summary, although the dental work seems to be ok, I'm feeling misled, taken advantage of and disrespected - not qualities I look for in a Doctor. My suggestion is that you ask very carefully worded questions - this place is slippery. I've also learned to read the non-recommended YELP reviews in addition to the recommended ones. There's a lot of important information hidden in there.
8 years ago (15-03-2017)
My longtime Dentist retired and I found myself with a Dental emergency. After checking Yelp, I called Dr Roberts' office and asked if they took my insurance. I was assured they did and was given an appointment the very next day. So far, so good. I was the first patient of the day and got there promptly at 9:00. Dr Roberts didn't show up until almost 9:25. I was left sitting by myself in his operatory for nearly 1/2 hour and it wasn't until that point that they first started taking x rays. I consider that rude and unprofessional. Dr Roberts determined that I needed a root canal and informed me he doesn't perform root canals but his associate does. What Dentist doesn't do root canals?!!! I was in pain and couldn't take the time to look for another office so I agreed to see the other dentist. I can't tell you his name because it isn't on the web site or on the door, but he mumbles so badly I was unable to understand much of what he said. I was told that I would need a follow up visit and a crown and left not knowing which Dentist my appointment was with. They sent a predetermination to my insurance to check my coverage. Well ... it turns out I should have been more specific when I asked if they take my insurance. They do, but they are NOT in network. The root canal alone cost me most of my yearly allotment and a big chunk of out of pocket change. And the crown would be covered at 50% of their private fees (not the in network fees as I expected). I've subsequently found an in-network Dentist to do the crown. In summary, although the dental work seems to be ok, I'm feeling misled, taken advantage of and disrespected - not qualities I look for in a Doctor. My suggestion is that you ask very carefully worded questions - this place is slippery. I've also learned to read the non-recommended YELP reviews in addition to the recommended ones. There's a lot of important information hidden in there.
9 years ago (24-02-2017)
The last time I saw Dr Roberts he told me there were three teeth that needed work. He worked on one tooth on that visit and asked me to schedule the other two. The tooth that he worked on was extremely sensitive for a very long time afterwards and as a result I was a little suspect of his work and hesitant to go back to him for the other two. I made an appointment with another Dentist for a second opinion and asked that my records be sent to me. After taking new x rays (Dr Roberts’ x rays were too difficult to read) and doing a clinical exam, the new Dentist told me I only needed one tooth done. He also informed me that the chart that was sent by Dr Roberts was a mess and the very vague notes indicated that the same tooth was both completed and treatment planned for the next visit. What would have happened? Would they have filled that tooth twice and gotten paid by insurance twice? They lied to patients about Barbara, the front desk manager leaving. She did not retire, but was relieved of her duties. She is the reason I kept going there and to be so misleading about firing by saying she “retired” was shady. Another lie by omission is that they went out of network with my insurance (and almost all others) and never told me or anybody else. That is just plain unethical and maybe even illegal.
10 years ago (23-12-2015)
Exceptional service. Craig really takes care of his patients, and helps you make informed decisions about your tooth care. The office is outfitted with most recent dental technology, which is a nice pace of change from my old dentist. And the tunes on the radio are always great!
14 years ago (10-07-2012)
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