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Reviews, get directions and contact details for Custom Auto Body

Custom Auto Body

About

An Automobile Repair Shop in East Longmeadow, Massachusetts

Story

Michael Boucher has more than 40 years of experience in the automotive collision repair business. He is a former president of the Auto Body Collision Association and a former director of ASSP. He has the experience in the industry organizations that set policy and protocol for collision repair.

Custom Auto Body is a second-generation repair shop started by Michael's father. Michael became manager in 1976 and is now President of the business. He has run it hands-on ever since. He is here every day and runs the business personally, so you will always be dealing directly with the owner.

Impressum

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Address: 65 Maple St, East Longmeadow, MA 01028, USA
Phone: (413) 525-4201
moc.ydobotuamotsuceht@rekconnit
State: Massachusetts
City: East Longmeadow
Zip Code: 01028


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
Man what a complete letdown! I brought BMW in for collision work on the recommendation of a friend. I was told to speak with Mike (which I did) and he gave me an estimate for the job. Pricey! What I didn't know was that Mike has basically handed over the place to his son. $2400+ of body work to the front of the vehicle. He gave me a 3-day estimate of work and took 7. It has been a couple of months and the paint is peeling off the bumper and front passenger panel. There are ripples developing in other areas. When I brought it back to the shop I got a bullshit response that it was somehow my fault. I brought the car to BMW and to Ricks where they both said that the work that was done on the car was "terrible." The man at Rick's asked if I did the work myself or had some teenager do it! So guess what? It will cost me another $2000 to fix the repair. No insurance will cover it and i was told that my only way to get compensation for the absolutely lousy repair was to take Custom to court. Great. PS- try to call there and get a response from anyone. The only person you will speak to will be a raspy, forgetful receptionist who sounds like she smokes 11 packs of cigarettes a day. She will make sure you never get a call back too (unless you are scheduling a repair or an estimate). They are awful, deceitful, over-priced cheats. You have been warned,
11 years ago (03-04-2016)
I took two cars here in succession to get both exterior detailed and one interior detailed. When I called and asked them about their services I wanted to make sure the interior detail would take care of a problem under the back seat. When I got the car back I thought that whatever was left was there for a lifetime. When I got it back most of the gaps between the doors had residual powder and little white scratches and whatnot from whatever wax was used. I noticed slowly how little had actually been done to the interior. Under the seat still had lyme from what had been spilled in it, the windows had not been washed, a layer of dust remained behind the steering wheel, and the vinyl was still awfully dull, and the seats were still dirty. Several weeks ago my father and I shampooed the seats, and much to my surprise they looked almost brand new. Protectant was used on all the vinyl and it looks great. So I'm wondering what I spent $200 for them to do that I did myself in a couple of hours. I called Mike up and told him what had happened and at first he seemed very nice, he wanted to see the car so I brought it to him the next day. He offered me a refund for the interior job or a replacement seat because the rear seat was damaged from the previous owner. He told me he would call early the next week about the seat. I didn't hear from him when he said he would call, so I left a message with the gate keeper who answers the phones. I called several times the next week. Still no word from Mike. Three weeks went by and when I finally got a hold of him, I asked why he hadn't called me back. He started yelling at me about how he hadn't had time to make it to check out the Jeep seats. I couldn't believe he was yelling at me about it! Mike decided to refunded me less than half of what I paid them for the job when the whole thing was shoddy. I was really dissatisfied with the service I was given there, I expected a lot more for the amount I paid them and definitely not to get yelled at when they messed it up. I have gotten way better detailing done elsewhere for less money. I will not trust them to detail my car again, I wouldn't have gone to them in the first place if I knew this was how it would go. I definitely do not recommend Custom Auto Body to anyone else-there are plenty of other places in the area that do a better job than these guys.
13 years ago (04-11-2013)
So pleased with the body repair work done on my 1996 Honda Civic. Needed to have my bumper replaced and a dent fixed. Can't believe that my old car (that I refuse to give up) looks so new! Everyone was helpful and friendly. Finished product is beautiful!
12 years ago (24-08-2014)
It's a miracle!!! Never did I believe that our old, smelly, mess of a truck could be saved. The stench inside caused by dogs who had gone into a swamp before riding in the back seat had all but ruined the vehicle. A completely unbearable odor. But thanks to Custom Auto Body and their detailing crew, our truck looks and smells like new. In fact, better than new! What a relief. I am amazed with the quality of their work. Thank you, thank you, thank you, Custom Auto Body! Your new and loyal customer, Janice Walsh
12 years ago (24-07-2014)
Thanks Custom Auto Body! I called for information and pricing on a Class III hitch for my SUV. Chris was great. He gave me the information that I was looking for, we made an appointment for the following day, the hitch was installed - exactly as promised! I am very pleased with the service that I received!
12 years ago (30-07-2014)
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