Custom Auto Body

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About

An Automobile Repair Shop in East Longmeadow, Massachusetts

Story

Michael Boucher has more than 40 years of experience in the automotive collision repair business. He is a former president of the Auto Body Collision Association and a former director of ASSP. He has the experience in the industry organizations that set policy and protocol for collision repair.

Custom Auto Body is a second-generation repair shop started by Michael's father. Michael became manager in 1976 and is now President of the business. He has run it hands-on ever since. He is here every day and runs the business personally, so you will always be dealing directly with the owner.

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Address: 65 Maple St, East Longmeadow, MA 01028, USA

Phone: (413) 525-4201

Website

moc.ydobotuamotsuceht@rekconnit

State: Massachusetts

City: East Longmeadow

Zip Code: 01028

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Man what a complete letdown!  I brought BMW in for collision work on the recommendation of a friend.  I was told to speak with Mike (which I did) and he gave me an estimate for the job.  Pricey!  

What I didn't know was that Mike has basically handed over the place to his son.  $2400+ of body work to the front of the vehicle. He gave me a 3-day estimate of work and took 7.  It has been a couple of months and the paint is peeling off the bumper and front passenger panel.  There are ripples developing in other areas.  When I brought it back to the shop I got a bullshit response that it was somehow my fault. 

I brought the car to BMW and to Ricks where they both said that the work that was done on the car was "terrible."  The man at Rick's asked if I did the work myself or had some teenager do it!  

So guess what?  It will cost me another $2000 to fix the repair.  No insurance will cover it and i was told that my only way to get compensation for the absolutely lousy repair was to take Custom to court.  Great.

PS- try to call there and get a response from anyone.  The only person you will speak to will be a raspy, forgetful receptionist who sounds like she smokes 11 packs of cigarettes a day.  She will make sure you never get a call back too (unless you are scheduling a repair or an estimate).

They are awful, deceitful, over-priced cheats.  You have been warned,

 11 years ago (03-04-2016)

  I took two cars here in succession to get both exterior detailed and one interior detailed. When I called and asked them about their services I wanted to make sure the interior detail would take care of a problem under the back seat. When I got the car back I thought that whatever was left was there for a lifetime. When I got it back most of the gaps between the doors had residual powder and little white scratches and whatnot from whatever wax was used. I noticed slowly how little had actually been done to the interior. Under the seat still had lyme from what had been spilled in it, the windows had not been washed, a layer of dust remained behind the steering wheel, and the vinyl was still awfully dull, and the seats were still dirty.

  Several weeks ago my father and I shampooed the seats, and much to my surprise they looked almost brand new. Protectant was used on all the vinyl and it looks great. So I'm wondering what I spent $200 for them to do that I did myself in a couple of hours. I called Mike up and told him what had happened and at first he seemed very nice, he wanted to see the car so I brought it to him the next day. He offered me a refund for the interior job or a replacement seat because the rear seat was damaged from the previous owner. He told me he would call early the next week about the seat.

  I didn't hear from him when he said he would call, so I left a message with the gate keeper who answers the phones. I called several times the next week. Still no word from Mike. Three weeks went by and when I finally got a hold of him, I asked why he hadn't called me back. He started yelling at me about how he hadn't had time to make it to check out the Jeep seats. I couldn't believe he was yelling at me about it!

  Mike decided to refunded me less than half of what I paid them for the job when the whole thing was shoddy. I was really dissatisfied with the service I was given there, I expected a lot more for the amount I paid them and definitely not to get yelled at when they messed it up. I have gotten way better detailing done elsewhere for less money. I will not trust them to detail my car again, I wouldn't have gone to them in the first place if I knew this was how it would go. I definitely do not recommend Custom Auto Body to anyone else-there are plenty of other places in the area that do a better job than these guys.

 13 years ago (04-11-2013)

So pleased with the body repair work done on my 1996 Honda Civic.  Needed to have my bumper replaced and a dent fixed.  Can't believe that my old car (that I refuse to give up) looks so new!  Everyone was helpful and friendly.  Finished product is beautiful!

 12 years ago (24-08-2014)

It's a miracle!!!  Never did I believe that our old, smelly, mess of a truck could be saved.  The stench inside caused by dogs who had gone into a swamp before riding in the back seat had all but ruined the vehicle.  A completely unbearable odor.  But thanks to  Custom Auto Body and their detailing crew, our truck looks and smells like new. In fact, better than new! What a relief.  I am amazed with the quality of their work.  Thank you, thank you, thank you, Custom Auto Body!

Your new and loyal customer,

Janice Walsh

 12 years ago (24-07-2014)

Thanks Custom Auto Body!  I called for information and pricing on a Class III hitch for my SUV.  Chris was great.  He gave me the information that I was looking for, we made an appointment for the following day, the hitch was installed - exactly as promised!  I am very pleased with the service that I received! 

 12 years ago (30-07-2014)

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