Custom Tours By Clarice

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Address: 3201 Calle De Molina, Santa Fe, NM 87507, USA

Phone: (505) 690-8741

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State: New Mexico

Zip Code: 87507

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Reviews

To say I was disappointed in my experience with Custom Tours by Clarice would be an understatement. In fact, I was actually offended. I am a native Santa Fean and my family was hosting a cousin from Nebraska for the week. Having never been on a trolley tour of Santa Fe in my lifetime of living here, we thought it would be fun. I went online, selected a date and time, and paid for 3 tickets through the online booking system. After receiving a confirmation email we showed up to the starting location and met a few other people there who were waiting for the same tour. Our tour began at 4:00PM, and at 4:05 I called the number on the website as a trolley had not yet arrived. When I politely asked if we were in the correct location, the woman on the other end of the phone said "Are you KIDDING ME? There was a 51% chance of rain and the tour is cancelled!!! I have no reservation for you." She went on to make rude remarks in a condescending tone. I asked if I could at least get my credit card refunded, and she proceeded to tell me she was the owner and my credit card hadn't even been processed yet. I asked if that meant the charge wouldn't be on my statement, and she yelled, "Can you come tomorrow? CAN YOU COME TOMORROW?" not even giving me an opportunity to respond. When I said we could not (as I was working), she said the charge would not be on my statement and hung up the phone. I was surprised! My inquiring call resulted in an extremely aggressive and unprofessional exchange with the owner. 

We proceeded to hop on a trolley with Fiesta Tours that picked up an hour later. The hospitality was wonderful and we enjoyed a beautiful tour (free of rain). I frequently work with Santa Fe visitors through my job, and from now on I will unfortunately be advising them to steer clear of Clarice.

 9 years ago (24-07-2017)

We thoroughly enjoyed this tour! It gave us a flavor of what there is to see and a background of historical knowledge while in Santa Fe. Highly recommended! Thank you to our tour guide, Clarice, for all the highlights! There's a reason her company is top rated and has been in business for so many years!

 9 years ago (15-05-2017)

Just finished the tour and had a wonderful time.  Clarice is very knowledgeable and it was so enjoyable to kick back and relax while learning about the history of the area.  I highly recommend this tour.

 10 years ago (30-08-2016)

Extremely Unprofessional "Business Owner"

 9 years ago (08-08-2017)

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