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CVS

  1. Florida
  2. Palm Bay Convenience Store

Reviews, get directions and contact details for CVS

Address: 1599 Palm Bay Rd NE, Palm Bay, FL 32905, USA
Phone: (321) 725-9961
State: Florida
Zip Code: 32905


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Reviews
Went here to get a vaccination. The pharmacy staff was pretty helpful. Sarah and Liz we're great.
8 years ago (09-06-2017)
This location is located in a great spot. And has just about everything I could ever need for a quick stop to the store. The photo department is great and I can. Print photos instantly and it doesn't matter at what time. Whether I need gift bags a quick snack or drink or needing to grab an over the counter medicine it's right there for me
8 years ago (11-02-2017)
I received a text my 3 prescriptions needed to be refilled, did I want them to call the doctor. I replied with "Yes." Received another text next day saying the prescriptions were ready. I had friend pick them up and she returned with only one. I called CVS and they said that they oy had one and the others needed doctor's authorization. I was out of a few others and gave her the list to get authorized. I received another text saying my prescription was ready. I called to make sure all were ready only to be told none were ready and that all needed to get doctor's authorization to refill. I do remember calling them and going through this already, which is what I told her. Her excuse was they don't know what happened. She said she would fax the doctor the refill needs. Not trusting them now, I called the doctor's office to make sure they sent the fax. The office was receiving it while I called, but the office wouldn't approve 3 of the prescriptions because they had already sent the approval on the 15th. I called CVS again and this time some woman with a West Indian accent answered and told me they didn't get any authorizations on the 15th, which was a lie because they did fill one of the 3 prescriptions back then. She RUDELY told me there was nothinf she could do so without the authorization I wasn't getting my prescriptions. She wouldn't let me get a word in and kept talking over me while I was trying to ask her to call the doctor's office and please explain to them that they didn't have the authorization. I ended up calling corporate CVS to complain. We will see what they do. I have been using this pharmacy for over 4 years and it has just turned really bad in the last six months or so. They need to clean house and get all new pharmacy staff.
8 years ago (26-03-2017)
I agree that the Pharmacy staff needs re-training. I am part of working class. I punch a clock. All I needed was some cold medicine you can only get behind the counter. They would not help me 4 minutes before they open so I can get to work. I understand policy but 4 minutes so those of us who choose the store so we can be on and out.....thats a bit ridiculous
9 years ago (17-01-2017)
Their pharmacy staff needs to be retrained in customer service. I have never been told that I can't wait for my prescriptions. I had 3 to be filled and was told by the pharmacy staff member that I could not wait and had to come back several hrs later because there were just too many. I worked in a pharmacy for over 5 years and I have never told a patient they could not wait. You may tell them the wait time is longer that average, but you never tell them they may not wait. Just now I called to refill 2 prescriptions and talked to a pharmacy staff member who just told me I'll have to hold, not will you please hold, she told me I'll have to hold before she'd even take any info from me. I held for 20 min and the phone hung up. I'm transferring my prescriptions to Walmart. I'm just done with this. I I could give you fewer than one star I would because you don't deserve the one I gave you.
9 years ago (14-12-2016)
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